Operations Manager - Liverpool

Location: Liverpool, ONE

Type of contract: Permanent, Full Time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:
 

Sephora is a leading beauty retailer, offering a wide array of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty while providing exceptional customer experiences.

Are you ready to lead flawless cash management and stock operations in retail? Join Sephora, as we seek a dedicated Operations Manager for our store. In this role, you will elevate our store operations and inspire our team to deliver excellence every day.

As an Operations Manager, your primary responsibility will be to elevate store operations to the highest standards. You will inspire the team to deliver excellence in day-to-day operations. Your role is critical in implementing cash and stock operational processes that contribute to Sephora's long-term success.

Key Responsibilities

Operational Excellence

• Oversee all aspects of day-to-day store operations (cash/stock), ensuring full adherence to Sephora’s policies and procedures.
• Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising.
• Strategically manage stockroom organization, optimizing layout and workflow for peak performance.
• Lead and monitor the delivery process to meet company productivity and timing objectives.
• Direct cash desk operations, ensuring accuracy, compliance with security protocols, and smooth transactions.
• Implement cash management procedures, including auditing and swiftly resolving discrepancies.
• Ensure optimal stock levels to prevent shortages, leveraging inventory management for revenue growth.
• Enforce compliance protocols, including cash handling, returns, and transaction policies.
• Promote good housekeeping practices throughout the store and minimise hazards and risks in the workplace, ensuring wellbeing in the business.
• Stay informed of safety protocols, and promote safe working practices for a secure environment.

Team Leadership & Operational Management

• Lead the operational and cash desk teams, setting clear expectations and delivering ongoing training on Key Performance Indicators (KPIs), best practices.
• Ensure effective use of Sephora’s digital tools across operational and cash teams to drive efficiency and personalized customer service.
• Conduct regular performance reviews for the operational teams, providing constructive feedback and promoting continuous improvement.
• Manage and evaluate the performance of Operation/Cash Supervisors, setting goals, monitoring results, and providing coaching for their development and team management effectiveness.
• Lead team meetings, encouraging participation, and organizing initiatives to boost motivation and performance across operational and cash functions.
• Develop comprehensive staff schedules for operational and cash teams, including rotas, daily planners, and holiday allocations, aligned with business needs.
• Collaborate closely with the Store Director and Customer Experience Manager on employee relations, payroll management, and operational resource allocation to optimize team performance and store efficiency.
• Collaborate with the recruitment department to attract and hire top talent for the store.

Customer Experience & Sales Goals

• Exemplify the Sephora Attitude to drive an exceptional client experience and inspire the team.
• Support team members in resolving challenging situations to ensure high client satisfaction.
• Maintain quality control in customer service and promptly address complaints to foster client loyalty.
• Create synergy between shop floor and back-of-house teams to enhance operational efficiency and service delivery.
• Educate the team on the impact of operational KPIs and reinforce effective sales techniques to enhance overall performance.

Skills

• Strong leadership and management skills, capable of motivating and developing a high-performing team.
• Extensive knowledge of retail operations, policies, and procedures, including stock and cash management.
• Excellent organizational and time-management skills to prioritize tasks effectively.
• Strong customer service orientation with proven conflict resolution abilities.
• Familiarity with digital tools that enhance operational efficiency.
• Analytical skills to evaluate performance metrics and implement actionable improvement plans.
• Flexibility to adapt to changing priorities in a fast-paced retail environment.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.