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Date:  Nov 8, 2022
Location: 

Bangkok, TH

Executive, CRM & Loyalty

Sephora is a global leader in omni channel beauty retailing, and a division of LVMH – Moët Hennessy Louis Vuitton. At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We successfully operate more than three thousand points of sale across Americas, Europe, Middle East and Asia, and together we aim to animate the most loved beauty community in the world. 

 

Here in Asia, our teams run omni-channel businesses in 11 markets across the region, in addition to cross-border e-commerce to several more. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our unique customer experience. With ambitious growth plans we are always looking for talented people who aspire to build businesses and develop themselves. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to reimagine the future of beauty.

 

At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change. The Executive, CRM & Loyalty will be responsible on building a data-driven customer strategy, retain strong customer relationships and keeping customers happy enough to make repeat purchases and promote Sephora as the best beauty retailer.

 

You will shine here if you enjoy…

 

  • Planning and delivering CRM strategies: Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and enhancing Sephora to be the most loved brand.  Build lifecycle marketing journeys around key customer segments in order to grow customer value via retention and increased purchase frequency that will work seamlessly across the business and capture crucial information along the sales funnel.

 

  • Partnership: Dealing with corporate partners for leveraging each party’s strength and drive Sephora’s long-term growth

 

 

  • Digital marketing: Creating emails and other content as part of a wider marketing campaign, SQL and/or relational database proficiency, deliver customer insights in many different perspectives to partners, stakeholders and/or regional team in visually various forms.

 

 

 

 

 

We would love to hear from you if…

 

  • You have 2+ years of experience in CRM, Marketing campaign and/or related field
  • You enjoy working in fast paced environment and under pressure
  • You have data-driven and result orientated mindset
  • You are Strong work ethics and performance-driven
  • You have Excellent command of both spoken and written English & Thai

 

When joining Sephora, you join the fastest growing and most innovative omnichannel retailer in South East Asia. As part of LVMH, (www.lvmh.com/group), we provide an unparalleled combination of resources, scale, and autonomy to our employees. 

 

Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean start-up that broke new frontiers in ecommerce regionally. We proudly maintain an entrepreneurial and technology-focused culture, with all our capabilities built in-house – a rarity in this region. 

 

The data is definitive: diversity leads to better teams, better performance, and better results. Consequently, we actively seek to hire employees of all genders, backgrounds, and experiences.  We provide our employees with a unique opportunity to take on senior responsibilities, accelerate their career path, and impact the business of beauty across the world.


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