Store Manager

Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.  

You will shine here if you enjoy… 

Customer services 

Be a role model for customer service and meeting or exceeding customers’ expectations 

Drive a service and selling culture in the store  

Monitor customer satisfaction and feedback systems to drive continuous service improvement  

Store performance and monitoring 

•    Take full ownership of the store and its commercial success  

•    Analyze relevant data to probe and challenge the status quo  

•    Address identified improvement areas 

•    Escalate issues to the District Manager or other Retail Back Office partners where needed  

•    Drive continuous improvements in the store’s sales, productivity, and profitability  

•    Share best practices to drive the collective performance of all district stores 

Self/team management:  

People development 

Lead service by example 

Balance time between selling and leading team members on the sales floor  

Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling  

Schedule staff so as to properly serve customers, drive sales and execute tasks  

Manage the recruitment and training of store team members  

Ensure all HR policies and procedures are adhered to  

Create a high performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance  

Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder  

Training 

Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge  

Coach and motivate individuals within assigned area to maximize their performance 

Complete all applicable training programs  

Effectively apply the learning on the job 

Seek coaching and learning opportunities to continually improve own performance 

Store management: 

Merchandising 

Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store  

Operations 

Ensure the legal and financial integrity of the store  

Ensure proper in-store Sephora executions according to established standards and directives  

Manage all store operations in a systematic and efficient manner, as per established policies and procedures  

Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis  

Ensure cash register transactions are processed quickly and accurately  

Lead and implement all applicable loss prevention policies and procedures  

Maintain a safe and productive shopping and working environment 

Key relationships  

Customers  

Peers  

Supervisor 

Team members 

Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.) 

Local administration (e.g. mall management) 

We would love to hear from you if… 

Thai National 

Minimum diploma or University degree 

Minimum 18 months’ work experience in a beauty/fashion customer and commercial focused retail environment 

Minimum of 12 months’ Store Management responsibility 

Intermediate selling experience  

Comprehensive product, retail and industry understanding 

Advanced MS Office proficiency