Senior Executive, CRM & Loyalty

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:
 

The Senior Executive, CRM & Loyalty will be responsible on building a data-driven customer strategy, retain strong customer relationships and keeping customers happy enough to make repeat purchases and promote Sephora as the best beauty retailer.

You will shine here if you enjoy…

• Planning and delivering CRM strategies: Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and enhancing Sephora to be the most loved brand.  Build lifecycle marketing journeys around key customer segments in order to grow customer value via retention and increased purchase frequency that will work seamlessly across the business and capture crucial information along the sales funnel.

• Partnership: Dealing with corporate partners for leveraging each party’s strength and drive Sephora’s long-term growth

• Digital marketing: Creating emails and other content as part of a wider marketing campaign, SQL and/or relational database proficiency, deliver customer insights in many different perspectives to partners, stakeholders and/or regional team in visually various forms.

We would love to hear from you if…

• You have 2+ years of experience in CRM, Marketing campaign and/or related field
• You enjoy working in fast paced environment and under pressure
• You have data-driven and result orientated mindset
• You are Strong work ethics and performance-driven
• You have Excellent command of both spoken and written English & Thai

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.