Retail Operations & Maintenance Manager (m/f/x) Düsseldorf in Full Time

Store Operations, Maintenance & Supplier Management 

• Manage Sephora DENS OPEX projects and other store expenses, maintaining high operational and maintenance standards. 

• Lead tender processes for construction, maintenance, security and cleaning services. 

• Define scopes of work, evaluate proposals and coordinate contracts with Procurement. 

• Monitor supplier performance through KPIs, audits and regular reviews; identify cost efficiencies while maintaining quality and compliance. 

Stakeholder Collaboration & Coordination 

• Act as the key contact for projects, maintenance and retail operations within the DENS Retail Operations Team, reporting to the Retail Director. 

• Coordinate communication with architects, general contractors, property owners, landlords, relevant authorities and internal stakeholders. 

• Partner with Retail, Merchandising, IT, Security, Finance, Offer, Supply Chain and Trade teams to support effective project delivery and efficient store operations. 

• Build strong working relationships with DENS CODIR and the Sephora Europe team in Paris. 

Key Objectives 

• Deliver new store openings, relocations, remodeling and refurbishment projects on time, within budget and to a high standard of execution. 

• Create an excellent customer experience in stores and corners. 

• Maintain effective budget control and resource allocation. 

• Maintain high standards of store maintenance and operations in line with agreed KPIs. 

Personal Skills & Competencies 

• Strong prioritization, self-management and organizational skills. 

• Attention to detail and the ability to oversee multiple projects simultaneously. 

• Sound judgment in budget management and resource allocation. 

• An analytical mindset and a practical, solutions-oriented approach to problem-solving. 

• Excellent communication and relationship-building skills across departments and with external partners. 

• Enthusiasm for beauty, retail and innovation. 

• Strong leadership and cross-functional collaboration skills. 

Experience & Technical Skills 

• At least 3 years of experience in retail expansion, retail operations, real estate development, project management, architecture or an equivalent field. 

• Demonstrated experience managing complex projects involving multiple stakeholders. 

• Strong experience in budget planning, management and reporting. 

• Ability to manage multiple projects across different countries. 

• Ability to work independently and collaboratively as part of a team. 

• Ability to coordinate diverse, cross-functional teams. 

• Willingness to travel within the DENS hub. 

• Proficiency in MS Office, particularly Excel. 

• Fluency in English and German.