CDI - Global Merch Support Lead (W/M)

At Sephora, we reimagine beauty, discover new brands, and influence positive change every day. Get ready to think creatively, work strategically, and make your mark at a leading global retailer. Together, we’re evolving, innovating, and reimagining the future of beauty and retail. 

You will excel and enjoy this position if you are ready to actively handle the following mission:  

Within the IS Department and under the responsibility of the “Employee Platforms Support Manager”, your main function will be to manage and organize the support and maintenance of the merchandising applications that ensure the digital transformation of SEPHORA in an omnichannel context at an international level.

Your team consists of more than 15 external consultants. 

In particular, the Merchandising Domain implements IT solutions to cover the needs of the offer & operational marketing department. This includes solutions related to: 

• Management of the omnichannel products referential (GDSN Portal, PIM, SAP, product Master Data, PLM) 
• Management of the stores referential 
• Quality & regulatory  
• Management & optimization of assortment & merchandising 
• Brand performance analysis 
• Operational marketing (Trade marketing, Animation, Press…) 

In detail, your main missions will be: 

• Lead and facilitate the Merchandising Support domain
  • • Manage external resources
    • Participate and monitor the support budget
    • Arbitrate and manage priorities in coordination with your manager and the IS domain team

• • Lead external resources and suppliers involved
    • Animate committees
    • Ensure the operational management and the respect of the KPI defined
    • Plan with the service providers the correctives maintenance operations
    • Check and maintain the service’s quality for all the applications
    • Check provider’s patches, ensure non-regression
    • Ensure compliance with the rules of the security policy

• • IT point of contact for the offer & marketing department
    • Lead committees with the business
    • Manage the communication for high priority incidents
    • Organize the on-call duties requested by the business

 Do not hesitate to apply if … 

Graduate of a Master 2 degree from an engineering, business or university school, you have at least 5/8 years of experience in a consulting company or an IT Department – domain offer/merchandising – in a company in the retail sector as an IT domain manager. You also have at least 5 years of experience in IT Support Management around the solutions of the product offer. 

The knowledge of product life cycle management software (PLM/PIM/MDM) and/or performance of assortments and merchandising is a prerequisite, as is the mastery of standards and methods for project management and IT development. Experience in IS architecture is greatly appreciated. Functional mastery of SAP MM module is a plus. 

In addition, you have the qualities of an excellent operational manager, that is leadership, organization, the ability to manage multiple activities simultaneously, resilience, agility, a sense listening & analytical, and strong interpersonal and editorial skills. Finally, you are a force of proposal and have a strong customer orientation. 

Note that the candidate sought has a fluent level of English (written, oral) and that he will be required to make occasional trips. 

While at Sephora, you’ll enjoy... 

Diversity, Inclusion & Belonging

 We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action! 

Beauty & Beyond

Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful. 

Endless Evolution

You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless. 

Creativity Unleashed

At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty. 

Bold Authenticity

 Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart. 

Sephora is an equal opportunity employer