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Date:  Feb 5, 2024

Gold Coast, AU

Store Manager - Robina


At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.


Join Sephora and lead the Robina team as Store Manager on a Full-time basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.


Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD. 


Some of our well-liked benefits: 

  • Opportunities for personal development here in Australia and New Zealand 
  • Opportunities across our global group of high-end luxury brands 
  • Gifted products throughout the year along with store discounts of up to 45% off 
  • Paid Parental Leave, Birthday Leave & Personal Leave  
  • Health and well-being initiatives including: Discounted Gym memberships & 24/7 Mental Health well-being programs 
  • Life Insurance 
  • Unique online learning platform 
  • Fun social calendar including an Annual Conference
  • Opportunity to have an all expenses paid trip abroad if you win 'Store of the Year'
  • Starting at $73,500 + Super + Bonus + Commission



The Opportunity:

As the Store Manager, reporting directly to the District Manager and supported by an Assistant Store Manager, you will play a pivotal role in leading a passionate team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values to empower our clients.


You'll also play a key role in:

  • Driving a selling culture within your team to meet KPI’s and promote Sephora’s values
  • Consistently raise performance and capability of the team to support developing internal talent
  • To utilise and exploit data to support with operational decisions by working closely with the district manager and director of stores.
  • Implement a continuous improvement mentality within the team and work in partnership with the wider team.
  • To always energise your team to deliver first class customer service within a fast-paced environment


Every day will bring new and exciting challenges to think creatively, work strategically, and continuously explore to lead your store to success.


You'll shine here if you enjoy:

  • Creating Amazing Customer Experience. Lead your team to provide clients with meaningful in-store experiences that build brand loyalty through promoting positive behaviours to elevate client experience.
  • Managing Day-to-Day Store Operations. Drive operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture.
  • Developing Sales and Budget Strategies. Manage the profit and loss for your store including monitoring stock levels to maximise sales and profitably and identify, analyse, and forecast sales or issues.
  • Enhancing Our Culture. Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • Maintaining Results. We love to keep an eye on the KPIs that drive our business. Core metrics help us measure performance, improve, and achieve our vision of being the most loved beauty community. You'll also monitor KPIs and help attract, recruit, and develop store talent.


We would love to hear from you if:

  • You have previous retail management experience at a big box retailer or multi-site experience
  • You're passionate about excellent client service and experiential retail
  • You have excellent organizational, analytical, and business management skills
  • You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
  • You have a knack for attracting, identifying, and inspiring talented employees
  • You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
  • You enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings


Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. Only Australian Citizens or Permanent Residents will be considered for this opportunity.


As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including late-night and weekend availability.


Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.


If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


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