Assistant Manager, Loyalty

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:

Responsibilities:

• You’ll advocate for best-in-class loyalty experience, develop a deep level of subject matter expertise in the Beauty Pass program, and grow the program’s active membership base, awareness and satisfaction in the region (SEA, ANZ).
• You’ll be responsible for protecting and growing the Black Tier and Gold Tier base, by developing and delivering impactful loyalty program propositions and strategies that would engage, reward, tier-up and retain our members.
• You’ll innovate new ways to elevate the program and test new ideas through launching pilots in country, developing success metrics and gathering key learnings to subsequently scale across the region.
• You’ll project manage and collaborate with cross-functional teams locally and regionally (e.g. CRM, analytics, marketing, brand partners, merchandising, supply chain, retail operations, ecommerce, data, tech and country teams etc) to bring your ideas to life across all Sephora marketing levers and touchpoints that are aligned with loyalty priorities and business goals.
• You’ll provide guidance to country teams with the tools, expertise, framework and operating guidelines necessary to deliver a consistent, elevated loyalty experience across the region. This includes leading regular reviews with country teams to ensure loyalty goals are on track.
• You’ll be involved in the enhancement and evolution of the loyalty platform with the IT team.

We would love to hear from you if you have ...

• Passionate about customer loyalty, retention, engagement and satisfaction.
• Possess 5+ years of working experience in Loyalty/Customer Marketing/Customer Experience/CRM, preferably in a retail and eCommerce environment.
• Technically-savvy with SQL proficiency, data analysis, digital marketing technologies and the loyalty ecosystem.
• Self-starter, hands-on, steadfast in driving and creating processes, and possess a willingness to approach projects with a can-do attitude.
• Ability to organise and manage multiple detail-oriented projects and to meet deadlines.
• Possess strong analytical and problem-solving mindset, excellent people and presentation skills, and a solid understanding of consumer loyalty behaviour.
• Prior experience working in a regional capacity, within a highly matrixed organisation is preferred.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.