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Date:  Jul 17, 2019

San Francisco, CA, US, 94105

Senior Manager, Product Analytics and Insights

Job ID165123 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Digital/E-Commerce

Sephora Digital:

Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team.


Your role at Sephora:
Sephora is looking for an experienced Senior Manager to run our Product Analytics & Insights team.  In this role, you will manage the product analytics and testing team within product management.  For Product Analytics, the Senior Manager will oversee team members responsible for defining tracking requirements in Adobe Analytics for our websites, mobile apps and in-store applications – and enable insights and informed decision making across our digital and stores business teams.  You will also collaborate closely across the Product Management team to ensure all roadmap projects are assessed for analytics the right KPIs are developed instrumented correctly.  You will be a key partner to ensure the product roadmap delivers the intended business results.  In addition, you will oversee team members responsible for set up, validation and activation of A/B and multi-variant tests on our digital platforms, utilizing Adobe Test & Target.  You will partner with business and engineering stakeholders to define our testing needs, test audience, sequencing and ensure successful implementations as well as on-going management of testing capabilities across all of Sephora’s channels and platforms. 


Overall, you will:

  • Own the Adobe Analytics and Test & Target platform. 
  • Ensure the ongoing efficacy of Adobe Analytics as an accurate, robust source of truth to measure performance and provide insights into our digital channels including website, mobile app and in-store applications
  • Manage the Team.  You will manage team of product analysts and technical specialists in the product management organization, helping grow them in their capabilities and careers.
  • Evangelize Analytics.  As a key leader in the product organization you will look for opportunities to educate and inspire the larger Sephora organization on the value of analytics and testing and will ensure we make the most of our tools and processes while adding capabilities when and where we need them.
  • Drive Decision Making. Working with stakeholders across our nearly all areas of our business and technology teams, you will understand the key decisions our teams need to make and ensure they are instrumented with the most accurate and comprehensive data to minimize risk and maximize our ability to make the best possible decisions at every level.


We’re excited about you if you have:

  • 5-7+ years in website and A/B testing at in a retail, agency, or similar customer-focused business with increasing levels of responsibility
  • 4+ Years’ experience with Adobe Analytics, Test & Target, and/or similar tools and technology aimed at measuring and monitoring client interactions and experiences and the health of a business across multiple channels and KPIs
  • Experience leading a team of analysts with oversight across a broad range of business functions
  • Expertise in working with a product management organization with a large cross-functional roadmap for multiple domains and business owners
  • Excellent communication skills, especially the ability to translate technical terms in to business-friendly language and to communicate effectively to an executive-level audience


You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Product Manager, Senior Product Manager, Field Service, Operations, Marketing, Manufacturing

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