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Date:  Jul 12, 2019
Location: 

San Francisco, CA, US, 94105

Senior Manager, CRM Analytics

Job ID166972 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Marketing

Since its inception, Sephora has transformed the global beauty industry. One step into a Sephora store, and you’ll see why we’re known for our unique retail concept – open-sell store design, expert sales consultants and an emphasis on a fun, engaging customer experience. Through our stores and online presence, Sephora offers the largest number of beauty brands and products in the world – our curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools, and more. Our Sephora stores are a beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one services from Personal Beauty Advisors, and exclusive, in store digital experiences like SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ.  Sephora is an international force in beauty, and our award-winning website Sephora.com and ever-growing presence on social-media make us the world's premier digital beauty destination.

 

THE OPPORTUNITY

The Senior Manager, CRM Analytics plays a critical role in supporting Sephora’s marketing, merchandising, and client loyalty organizations.  This person will lead a growing team to dive deep into our abundant consumer data to find valuable insights, drive decision making, and influence business strategy through the lens of the client. The successful candidate is not only a talented storyteller with strong analytic/programming skills, broad experience with complex business analysis, and a passion for all things beauty, but an evangelist for the analytics team, forging relationships across the organization to ensure the client is at the forefront of all business decsions. The position reports to the Director of CRM Analytics and has broad exposure, visibility, and impact throughout the organization. 

 

 

RESPONSIBILITIES

  • Be the voice of the Sephora client, infusing customer data into strategic conversations across the organization to grow our business
  • Collaborate with key cross-functional partners to uncover and explain the drivers of business performance
  • Lead, develop, mentor and retain a high performing team of consultants and analysts whose work includes data analysis, statistical/regression modeling, customer segmentation ,data visualization, and dashboarding
  • Cultivate and foster relationships with key internal clients, ensuring the quality and timeliness of deliverables, including:
    • Partnering with leaders to identify gaps in insights and prioritize analyses needed to inform strategy development and decision making,
    • Developing synthesized, easy-to-digest insights, implications and recommendations that shape development of critical strategies
    • Socializing existing tools to enable partner self-help
  • Synthesize complex data analytics into easily understood concepts and create data visualizations and dashboards that will be shared at all levels of management
  • Use machine learning and statistical modeling to build robust and flexible client and sales forecast models

 

QUALIFICATIONS

  • Bachelor’s degree  - in stats, data science, or business management
  • 7+ years of experience in an analytics or data driven role
  • Strong Excel and Powerpoint skills
  • Proficient SQL programming skills with an understanding of database capabilities and experience of integrating, structuring, and analyzing large amounts of data from diverse sources.
  • Experience leveraging big data technologies (Hive/Hadoop) and modern data visualization tools (Tableau/Domo,etc) to blend data from multiple sources to help answer multi-dimensional business questions
  • Experience with statistical concepts and knowledge of Test/Control methodologies
  • Demonstrated success in analyzing trends, creating reports, and providing actionable data-driven insights
  • Ability to manage several projects simultaneously and prioritize appropriately, working within tight deadlines
  • Strong leadership skills to collaborate with cross-functional teams and foster growth in direct reports
  • Strong written and verbal communication skills with the ability to communicate findings to all levels of the organization

#Li-MMG

COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Marketing Manager, Database, SQL, Business Analyst, CRM, Marketing, Technology

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