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Date:  Jun 24, 2019

San Francisco, CA, US, 94105

Senior Director, User Experience Design

Job ID163495 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Digital/E-Commerce


Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team. 


Your role at Sephora:
Sephora is looking for a Sr. Director of User Experience & Design to lead a client-centered design approach in developing the most innovative and usable digital experiences in Beauty. In this role, you will define and advocate a consistent, intuitive user experience across all our digital experiences – web, mobile and digital in-store experiences. 


You are a highly collaborative leader, responsible for delivering client experiences that are measurable and drive higher conversion and satisfaction across all our digital products.  As part of the Product Management team, you will work closely with product managers, engineers and our key business partners across Sephora to solve complex business challenges and client interactions.  You will provide direction and oversight to a team of interaction designers, visual designers and user researchers to evolve our user experiences across multiple devices and platforms. You will also develop processes that support the product design practice and advocate/educate the organization on the methodology.


In addition, you will:


  • Define the overall UX strategy and vision for our digital client experience across all channels, aligned with our broader business strategy.
  • Evolve an integrated, consistent UI throughout all our product experiences.  Help design a cohesive set of design principles and patterns that can be utilized everywhere that are uniquely Sephora. Facilitate engaging interaction models that delight our clients.
  • Influence and mentor across the organization, focusing on coaching and developing product managers, engineers and creative team on UX best practices.
  • Recruit, hire, manage and mentor top digital UX designers, UI designers, and user researchers.  Develop relationships with design firms and independent contractors to have a “bench” of resources to support flexing as needed against projects.
  • Ensure delivery of high quality UX and UI across multiple projects at any given time, providing oversight and guidance while empowering senior team members.  Oversee the entire UX process from concept to prototyping to execution and QA.
  • Work as an embedded team within Product Management to effectively collaborate in the exploration of new, innovative product ideas while refining existing features; define UX and UI processes that achieve both quality and rapid time to market; partner with other departments to optimize and improve efficiencies across teams.
  • Design and lead user testing and usability research both in-lab and online, effectively managing internal and external resources to deliver insights and actionable results.  Facilitate communication and share out of results and provide recommendations to product stakeholders.
  • Know our client and represent her needs and her voice in the product design process.
  • Help plan and sequence the roadmap with Product Management to enable the best product experiences for our clients.



We’re excited about you if you have:

  • Expert knowledge of e-commerce and mobile design principles, information architecture and user-centered design (> 7 years’ experience in a UX-related role)
  • Strong managerial skills, with a track record of hiring and developing strong individual contributor UX and UI designers & researchers (> 3 years management experience).  Ability to prioritize and manage work in a fast-paced environment
  • Innate understanding of consumer-focused digital experiences across site and mobile & in-store, represented by direct experience in retail e-commerce across all channels.
  • Superior relationship-building, communication and negotiation skills within cross-functional teams, including specific examples of successful working relationships and processes with product management and engineering
  • Strong leadership, strategic thinking and practical organizational planning skills
  • Must demonstrate a clean, polished design aesthetic coupled with a passion for pixel perfection, consistency, and usability. Appreciation of standards; proven methods and tools to enforce brand identity and consistency across all projects.
  • Required portfolio showcasing a proven track record in creating client-focused UX that solves complex design problems providing impact to clients and the business.



You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. #LI-SK1

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Product Manager, Senior Product Manager, Quality Assurance, User Experience, Operations, Technology, Marketing

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