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Date:  Jul 14, 2019

San Francisco, CA, US, 94105

Director, Engineering, Supply Chain

Job ID165888 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Information Technology


Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success.


Your role at Sephora:
As a Director, Engineering, Supply Chain, you will focus on defining, validating, communicating and executing product roadmaps for the Supply Chain IT systems in support of Sephora’s business growth. Reporting to the Senior Director, Engineering, Supply Chain, you will oversee the requirements for all distribution center and supply chain planning systems while creating strategy and roadmaps for business and supply chain growth. In addition, you will: 


  • Partner with domain leaders to pursue roadmap changes and build system solutions
  • Translate business strategies into product strategies, roadmaps and product specifications, delivering customer benefits and meeting financial goals
  • Ensure systems and processes are set up to scale for explosive growth
  • Manage the budget for supply chain IT systems while seeking opportunities for optimization
  • Software System solution and design for continuous improvements of Logistics and Warehouse Management systems
  • Lead a number of talented Engineers and Managers and acting as a mentor
  • Understand and follow the Agile methodology for product improvements and initiatives
  • Drive root-cause analysis for production issues and focus on continuous improvements
  • Work with Engineers to follow standard SDLC processes and documentation
  • Provide guidance to the application incident management team for faster resolution and managing SLA’s
  • Manage audit requirements, data gathering and enforce IT audit controls
  • Conduct annual certifications of production systems to meet scalability requirements and business growth
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.



We’re excited about you if you have:


  • 10+ years of retail and system experience managing application development and/or product management for supply chain, distribution systems in a fast-paced environment
  • 3+ years of experience managing teams in a Senior Manager or Director role
  • Experience delivering technology products/services in a high growth environment with demonstrated ability to translate customer needs into business and product requirements
  • Ability to manage multiple projects and priorities
  • Expertise in enhancing/supporting large-scale enterprise technology supply chain solutions
  • Warehouse Management Systems knowledge required (JDA, Red Prairie, or any top-tier WMS)
  • Knowledge of supply chain and distribution center business processes
  • Experience and knowledge of retail business and logistics operations required (including a solid understanding of basic operational processes (picking, packing, shipping, cycle counting, etc.)
  • Strong development understanding of integration with DC automation systems, pick to light systems, goods to person, automatic sortation
  • Ability to clearly communicate with executives, business stakeholders, and technology teams
  • Bachelor’s Degree in Engineering, Computer Science or a related field and / or equivalent experience



You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.



Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Supply Chain, Supply, Warehouse, Logistics, Computer Science, Operations, Manufacturing, Technology

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