Supervisor Skincare - Newcastle

Location Name: Newcastle

Type of contract: Permanent, Full Time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences. 

As the Supervisor, Skincare at our new Sephora store, you will be responsible for overseeing a team of Beauty Advisors and ensuring the successful operation of the skincare department. Your primary focus will be to drive sales, deliver exceptional customer service, and maintain a high standard of operational excellence. You will provide guidance, training, and support to the Beauty Advisors, while also actively engaging with customers to promote skincare products and build customer loyalty. Your expertise in skincare and passion for the beauty industry will be essential in driving the success of our skincare department.

Key Responsibilities

Team Management:

• Lead and motivate a team of Beauty Advisors to achieve sales targets and deliver exceptional customer service.
• Provide guidance, coaching, and training to develop the skills and product knowledge of Beauty Advisors.
• Create a positive and engaging work environment that fosters teamwork, collaboration, and high morale.

Sales & Customer Service:

• Drive sales by actively engaging with customers, understanding their skincare needs, and recommending suitable products.
• Demonstrate in-depth knowledge of skincare products, ingredients, and brands to assist customers in making purchasing decisions.
• Ensure that the skincare department meets or exceeds sales targets, and take appropriate measures to address any performance gaps. Resolve customer complaints or concerns in a timely and satisfactory manner, ensuring customer satisfaction.
• Product Management: Ensure proper merchandising and stock management within the skincare department, including regular inventory checks and restocking. Collaborate with the Store Manager and Buying team to analyse sales data, identify trends, and make informed recommendations on product assortment and stock levels.
• Stay updated on industry trends, new product launches, and skincare techniques to provide customers with the latest information and product recommendations.

Operational Excellence:

• Adhere to all company policies, procedures, and operational guidelines. Ensure compliance with health and safety regulations within the skincare department.
• Monitor and maintain visual merchandising standards, including cleanliness, organization, and product displays.
• Conduct regular audits to ensure accurate cash handling and POS transactions.

Training and Development:

• Plan and conduct regular training sessions and product knowledge seminars for the skincare team.
• Stay informed about new skincare techniques, trends, and product launches, and share knowledge with the team. Identify individual training needs and provide ongoing coaching to support the professional growth of Beauty Advisors.

New Store Opening Procedures:

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

What You'll Bring

• Previous experience in a supervisory or leadership role within the skincare or beauty industry.
• In-depth knowledge of skincare products, ingredients, brands, and industry trends.
• Excellent sales and customer service skills, with a proven track record of achieving targets.
• Strong communication and interpersonal skills, with the ability to engage and connect with customers and team members.
• Exceptional organizational and time management abilities.
• Proactive problem-solving skills and the ability to handle customer complaints or concerns effectively.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• A passion for skincare and the beauty industry.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.