Supervisor Services - Newcastle

Location Name: Newcastle

Type of contract: Permanent, Full Time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences. 

As a Services Supervisor at Sephora UK, you will play a crucial role in managing and leading a team of Beauty Advisor Services while overseeing counter activities that focus on delivering exceptional skincare treatments, makeup makeovers, and other beauty services. This role requires a deep understanding of makeup and skincare services, as well as relevant certifications and experience in the beauty industry. You will be responsible for ensuring the highest level of customer satisfaction, driving sales, and creating an engaging and inspiring environment for both customers and team members.

Key Responsibilities

• Team Management: Lead and motivate a team of a dozen or plus Beauty Advisors to achieve sales
• Team Leadership: Supervise a team of three Beauty Advisor Services, providing guidance, coaching, and support to ensure their professional growth and development. Conduct regular performance evaluations, set performance goals, and implement training programs to enhance the skills and knowledge of the team members. Foster a positive and motivating work environment, encouraging teamwork, creativity, and collaboration.
• Service Excellence: Demonstrate expertise in makeup and skincare services, utilizing your certifications and experience to provide exceptional service to customers. Ensure that the counter activity meets Sephora's high standards of service excellence, delivering personalized consultations, skincare treatments, makeup makeovers, and other beauty services. Stay up-to-date with the latest industry trends, techniques, and product knowledge to provide informed recommendations to customers and team members.
• Counter Operations: Manage the daily operations of the counter, including scheduling, inventory management, and maintaining visual merchandising standards.  Collaborate with the store management team to achieve sales targets and contribute to the overall success of the store. Monitor key performance indicators (KPIs) and take proactive measures to optimize sales and customer satisfaction.
• Customer Engagement: Build strong relationships with customers, providing exceptional service and personalized recommendations based on their unique needs and preferences. Proactively engage with customers to identify opportunities for upselling and cross-selling, driving sales and achieving targets. Handle customer inquiries, concerns, and complaints, ensuring prompt and satisfactory resolutions.
• New Store Opening Procedures:Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

What You'll Bring

• Experience in the beauty industry, with a focus on makeup and skincare services.
• Hold relevant certifications in makeup artistry, skincare services, or related fields.
• Strong knowledge of beauty products, trends, and techniques.
• Proven experience in team leadership or supervisory roles.
• Exceptional customer service and communication skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.