Supervisor Makeup - Newcastle

Location Name: Newcastle

Type of contract: Permanent, Full Time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences. 

As a Supervisor, Makeup, you will play a vital role in overseeing and managing a team of Beauty Advisors within a new Sephora store in the UK. You will be responsible for creating an exceptional customer experience by providing expert advice and guidance on makeup products and application techniques. Your role will involve training and coaching Beauty Advisors, ensuring they deliver outstanding customer service and meet sales targets. Additionally, you will collaborate with the store management team to drive operational excellence and maintain a visually appealing and well-stocked makeup section.

Key Responsibilities

Leadership and Team Management

• Lead, motivate, and inspire a team of Beauty Advisors to deliver exceptional customer service.
• Provide guidance, training, and ongoing coaching to enhance product knowledge and selling skills.
• Set performance expectations and conduct regular performance evaluations. Foster a positive and inclusive team culture, encouraging teamwork and collaboration.

Customer Service and Sales

• Demonstrate expert knowledge of makeup products, application techniques, and trends.
• Assist customers in finding the right products to meet their individual needs and preferences.
• Proactively engage with customers, build relationships, and provide personalized recommendations.
• Drive sales by achieving individual and team sales targets. Resolve customer concerns and ensure their satisfaction.

Operational Excellence

• Implement and maintain visual merchandising standards to create an appealing and organized makeup section.
• Ensure shelves are properly stocked and products are neatly displayed.
• Monitor and manage inventory levels, conducting stock checks and replenishments as needed.
• Collaborate with the store management team to implement promotional activities and achieve store objectives. Adhere to all company  policies and procedures, including loss prevention and health and safety guidelines.

Product Knowledge and Training

• Stay up-to-date with the latest makeup trends, techniques, and product launches.
• Conduct regular training sessions for Beauty Advisors to enhance their product knowledge and application skills.
• Provide ongoing education on makeup techniques, including workshops and demonstrations.
• Encourage and support Beauty Advisors in pursuing professional development opportunities.

New Store Opening Procedures:

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

What You’ll Bring

• Previous experience in a supervisory or leadership role within the beauty or retail industry is preferred.
• In-depth knowledge of makeup products, application techniques, and industry trends.
• Strong customer service skills with the ability to engage and build rapport with customers.
• Excellent communication and interpersonal skills.
• Proven ability to achieve sales targets and drive results.
• Strong organizational and time management abilities.
• Familiarity with Sephora's brand and product offerings is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.