Cashier - Manchester, Trafford

Location: Manchester, The Trafford Centre

Type of Contract: Full time (40h), Permananent

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences. 

As a Cashier at Sephora, your primary role is to efficiently process customer transactions with accuracy and speed. You play a key part in providing a positive and seamless shopping experience by balancing cash registers and following cash-handling procedures. Maintaining a clean and organized workspace at the cash area is essential. Your contribution to operational efficiency ensures a smooth and enjoyable customer journey at the checkout.

Key Responsibilities

Client experience:

• Win clients loyalty.
• Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
• Introduce complimentary services to the client and assist to uplift the average basket sales.
• Apply Sephora Attitude with the use of digital tools to enhance the clients experience.
• Share product knowledge to build the sale and basket.
• Have a friendly and engaging personality in order to foster and maintain long lasting positive client relationships.
• Support different categories on shopfloor, when asked to.

Education & Demonstration:

• Assist and guide clients in selecting the most suitable products based on their needs and skin type.
• Support the store team by explaining and demonstrating new products to clients.
• Display an exceptional image and body language in alignment with Sephora grooming guidelines, setting an example as a role model.
• Understand customer beauty pass status, points, and offers, introducing beauty pass promotions with the correct scanning process.
• Address customer queries, promote the Sephora website and digital tools, and resolve complaints related to the beauty pass program.

Sales:

• Use the Sephora Attitude selling techniques to build and maximize each client’s basket
• Contribute in achieving store monthly turnover
• Contribute to the store commercial and operational KPIs
• Offer 1 from Beauty to GO, including the sale of gift vouchers
• Cross sell products to customers and introduce new products or Animation items
• Introduce complimentary services to the client and assist to uplift the average basket sales

Operations:

• Consistently respect and embody the Sephora attitude in all actions.
• Process customer transactions accurately, balancing cash registers and generating credit and debit reports.
• Follow all cash procedures outlined in Sephorapedia, audit guidelines, and CEE reports.
• Maintain a clean and organized workspace at the cash area, gift wrap, and Beauty to GO, ensuring appropriate levels of packaging and supplies.
• Provide support to the store team with merchandising procedures, and contribute to the overall store image through cleanliness, restocking, and improvements based on audit findings.

Skills:

• Proven experience in a retail/Customer Experience focused environment
• Interest in the Beauty & Cosmetic industry.
• Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
• Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
• Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
• Professional appearance with a passion for the beauty industry.
• Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.