Retail Operations & Efficiency Manager

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

Overview: 

As the Retail Operations & Efficiency Manager of Sephora UK, reporting to the Retail Director, you will play a significant role in the operational efficiency, and consistency of our retail stores across the country. They will also play a critical role in our retail expansion as we open new stores and ensure that quickly and efficiently we onboard them into our best practice ways of working.

You will design implement and review SOPs, identify and transfer best practices, and generally support the retail team delivering best in class experiences in stores through managing all operational aspects in store (audit, maintenance, contractors, service providers, policies, SOP, stock management). This role is an office based role, but significant time will be spent in stores all across the UK. 

What You Will Do:

Coordinate Store Projects

• You will liaise with different functions within the organization to monitor and ensure timely completion of store projects for existing stores. Your coordination skills will be crucial in overseeing project milestones, ensuring efficient resource allocation, and managing project, and stakeholder, timelines.

Project Management - New Store Openings

• You will work with the Retail Director to project manage our new store openings, ensuring that all components of the expansion requirements are considered. You will engage with stakeholders to obtain updates, lead PMO meetings and escalate any issues as appropriate to the relevant party.

Manage Store Service Providers

• You will assume responsibility for managing and providing feedback on store service providers, such as maintenance, cleaning, and security. You will closely monitor their performance to ensure store quality, security, and adherence to company standards. Where standards are not being met, you will be accountable for prompt management of these matters.

Budget Management

• You will be accountable for cost management and execution for various projects, store expenses (uniform and supplies), security and quality, expenses, and payments.

Optimize Store Processes

• You will take ownership of existing store processes and identify areas for improvement by working with the instore management teams. You will leading the way towards the digitalization of our store processes.

Ensure Adherence to SOPs

• You will be responsible for maintaining and enforcing standard operating procedures (SOPs) across all of our UK retail locations. This will require you to regularly update and communicate SOPs to store teams to ensure consistent processes and exceptional customer experiences are achieved.

Drive Team Efficiencies

• You will collaborate with store teams to identify training needs, provide guidance on process improvements, and conduct training to enhance team efficiencies. Your ability to motivate and inspire teams will contribute to their professional development and overall performance.

What You Will Bring:

• Proven experience in retail operations management, preferably in a multi-store environment

• Strong analytical and problem-solving skills

• Experience in project management, managing and delivering complex projects within the retail and hospitality. 

• Ability to work collaboratively and communicate effectively with cross-functional teams.

• Familiarity with retail processes, standards, and best practices.

• Proficiency in MS Office suite and other relevant software applications

• If you are a strategic thinker with a passion for optimizing operational processes, ensuring customer satisfaction, and driving business growth, we would love to hear from you. Join our team at Sephora UK and make a significant impact on our retail operations and efficiency.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.