Store Director - Bluewater, Dartford

Location: Bluewater Shopping Centre, Dartford

Type of contract: Permanent, Full Time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The Opportunity

Ready to lead the charge in a beauty revolution? Sephora, your ultimate beauty playground, is on the hunt for a dynamic Store Director to join our tribe of fearless leaders. At Sephora, we don't just sell products; we're an oasis for the makeup-obsessed, skincare junkies, and fragrance aficionados. We're all about inspiring bravery in beauty and beyond.

As the captain of our ship, you'll steer the Sephora experience towards uncharted waters of fabulous with your operational savvy and commercial genius.

Reporting directly to our Retail Director, you'll play a pivotal role in our mission to inspire fearlessness. In this key leadership position, you'll be tasked with driving sales and ensuring that operational excellence resonates through every facet of store performance. You’ll set the standard for an unparalleled customer experience, maintaining the highest level of store presentation and product curation Sephora is known for. Compliance will be your guidepost, as you adeptly oversee policies and procedures to maintain the brand’s integrity. Effective budget management will be within your remit, ensuring financial targets are met with the same precision expected from any member of the Sephora team.

Your overarching goal? To elevate your management team’s potential while consistently meeting and exceeding commercial objectives. If leading with innovation, achieving goals with accuracy, and inspiring a team to greatness excites you, then we'd love to hear from you.

In this role, you will also be responsible for:

Customer Experience

• Support and empower the team to ensure we are delivering an exceptional customer experience.
• Provide hands-on floor leadership, actively managing the sales floor environment.
• Motivate the team to create an engaging and addictive experience for customers
• Analyze client feedback using tools like Love Meter and CEE, implementing improvement plans.
• Partner with Training Department to enhance beauty service offerings.

Commercials, Operations & Business Management

• Drive sales growth, inspiring the team to exceed targets and KPIs.
• Implement retail priorities and strategies to foster commercial success.
• Manage operational efficiency in collaboration with the Operations Manager, ensuring compliance with Sephora's standards.
• Maintain a compelling store image through meticulous attention to cleanliness, product stocking, and visual merchandising.
• Analyze sales data to develop actionable plans for target achievement and business growth.
• Stay attuned to market trends and competitor activities, using insights for strategic planning.
• Develop monthly reports detailing business performance and market conditions.
• Facilitate in-store promotional events or displays that align with marketing initiatives.

People Management

• Inspire team development through daily coaching, recognition, and feedback.
• Engage in talent recruitment and development with a focus on succession planning.
• Oversee training initiatives and e-learning through Sephora University for all team members.
• Conduct monthly performance assessments to maintain exceptional customer service levels.

What You'll Bring

With extensive experience in store management under your belt, you're well-prepared to lead our team to new heights. You will bring a rich tapestry of skills and experience that will be the driving force behind our store's success.

Your digital savviness means you're as comfortable with analytics and technology. Your sharp business acumen enables you to navigate the commercial landscape with foresight and agility. You communicate with clarity and purpose, whether it’s empowering your team or engaging with customer.

You are not just leading—you are empowering and inspiring. It's about embodying Sephora's exceptional values every day, mentoring with passion, coaching for excellence, and staying ahead of industry trends so that every member of your team can flourish.

Our Ideal Candidate Will Also Possess:

• A seasoned background in managing teams within a retail context.
• Strong digital orientation for adapting to modern retail environments.
• Analytical mindset paired with robust business acumen.
• Exceptional communication prowess across all levels.
• Innate ability to navigate ambiguous situations towards positive outcomes.
• Keen sense of commercial and financial metrics for strategic planning.
• Proven capability in developing, managing, and uplifting teams.
• Commitment to reflecting Sephora's brand standards through professional.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.