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Date:  Jul 27, 2022
Location: 

San Francisco, CA, US, 94105

Technical Program Manager

Job ID: 204508 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 4th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible: Hybrid Schedule


Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

 

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

 

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success. 

 

Your role at Sephora:

As a Program Manager you will oversee a portfolio of project initiatives and will provide hands-on leadership and direction to a team of project managers leading those initiatives. We are looking for someone who can be a steward of our delivery and development methodologies and drive consistent practices throughout the organization.  This person will thrive in a fast-paced, dynamic work environment and have extensive experience leading retail technology project and program managers. Reporting to the Director, PMO you will drive direction, planning and execution for initiatives within the Stores, Store Digital, and Shared Services Portfolio. In addition, you will:

  • Drive alignment across multiple projects, ranging in complexity, to ensure success of key IT initiatives
  • Manage a team of project managers and provide strong leadership for managed projects and programs
  • Responsible for the project delivery of multiple cross-functional initiatives within given program area
  • Provide input to the strategic planning for the PMO including roadmap planning, budget, resource planning, and helping grow the org
  • Proactively anticipate, mitigate, and resolve conflicts or project issues
  • Implement PMO best practices; drive methodology standardization and implement iterative process improvements
  • Provide context and support as we rollout new processes and tools, drive adoption, and be a champion for the “why”- the business rationale for implementing the change
  • Plan, monitor, and track project delivery and take corrective action as appropriate. 
  • Coach, mentor, and train as appropriate
  • Participate in recruiting, hiring and onboarding of new team members
  • Curious and excited about Sephora’s business and the opportunity to help our organization to scale and grow
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

We’re excited about you if you have:

  • Demonstrated experience using established project management methodologies and tools to develop and execute project plans including, work plans, schedules, milestones, critical paths, project scope
  • Strong analytical ability and knowledge of IT project and portfolio management processes; experience managing project finances/budget
  • Flexible and strong leader with an ability to inspire; self-motivated; willing to roll up his/her sleeves to move the team and company forward
  • Broad understanding of the landscape, with the ability to go deep into the details, to think big, and to roll up your sleeves
  • Solution oriented; ability to think critically and to provide thoughtful and innovate solutions to proactively address issues and problems as they arise
  • Excellent communication (verbal and written), presentation, organizational and planning skills
  • Ability to influence, connect, and collaborate with a variety of groups and personalities, both technical and not technical, at all levels of the organization
  • Minimum of 5-7 years of experience in project management with demonstrated success working in enterprise software
  • BA/BS degree or equivalent work experience
  • The successful candidate is adept at building relationships cross-functionally and gaining alignment with our business partners.
  • Prior experience with Innotas or similar PPM tool a plus
  • Previous retail technology experience strongly desired
  • PMI certification a plus

 

You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

 

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

 

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

 

 

#LI-AO1

 

While at Sephora, you’ll enjoy...

  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

 

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Information Technology, IT Manager, Field Service, Project Manager, Equity, Technology, Manufacturing, Finance

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