Senior Manager, Product Management, Client Engagement

Job ID: 245153
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

THE OPPORTUNITY

Your mission is to ensure Sephora’s Loyalty business- including Promotions, Payments, Gamification, and other programs the Sephora Credit Card-  are able to scale up to meet the demands of the market, our business, and most importantly our clients. With a dual focus on scaling up the existing program, which includes our overall partnership strategy, while also ensuring the ability to innovate with new concepts, this role is critical to ensuring we are enabled with best-in-class technology solutions, along with rapidly evolving business processes, to support our current business and drive tremendous innovation and growth.  By partnering with a wide spectrum of business teams—from marketing to supply chain and everyone in between, you’ll develop a strategy and vision, and translate this in to a multi-year roadmap and seek out the tools, technologies, and partners Sephora needs to deliver an amazing experience for our clients across all channels and touch-points. While you will possess the ability to move at an extremely rapid pace and to pivot quickly when needed, you will also be the calm in the storm of innovation, speed, and changing priorities, to ensure we are delivering against the right short-term and long-term projects. Deep experience in loyalty programs and payment product management is critical. 

• Lead a team of Product Managers / Data Analysts with a supportive, positive, coaching based approach.
• Define product strategy – Capture and define vision, objectives, and priorities including existing programs and technologies and on-going innovation.  Work with business leaders across the organization (Marketing, Digital, Mobile, Supply Chain, Retail, etc.) to identify and define the needs and opportunities and determine go-to-market strategies, including success metrics, for both long-term and short-term initiatives
• Working with your team, along with our Tech and Business partners, you will define and maintain the 2-3 year roadmap and product domain strategy.’
• Define metrics for success and measure progress. Partner with Tech, Business Analytics, CRM Scrum, and other Product Domains to execute the roadmap.
• Define and maintain secure and effective data governance and tool administration protocol.
• Own the roadmap – Define requirements of pilots, especially needs and requirements of testing into new loyalty programs. Collaborate with business leads to execute and analytics team to track and report on success of loyalty pilots.  Use business performance insights to monitor and determine next steps across all of your domains.
• You will collaborate with key executive stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way.
• As a member of the Product Management organization, you will work closely with other Product Managers to leverage best practices across digital channels, work on projects that impact multiple product domains and assess cross platform impacts.
• Pro-actively monitor industry trends in digital experiences including new capabilities, technology, vendors and tools specifically related to web analytics, A/B & MVT experimentation, personalization testing, implicit and explicit user feedback tools.
• Create, document, implement & maintain processes where needed to achieve desired strategies, such as the Product Domain Data-Informed Scorecard.
• Develop processes, templates and tools to delivery effectively and consistently across projects.
• Thought leadership – Collaborate with key executive stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way

• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

We would love to hear from you if…

• 5+ years effectively managing people in technical roles.
• 10+ years in B2C technical product development related roles, with a successful history of launching highly effective products for large transactional websites.
• Strong leadership, strategic thinking and practical organizational planning skills.
• Must be able to demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners.
• Excellent communication and negotiation skills and ability to partner both with business and technical teams.
• Deep understanding of the Sephora client, and an ability to identify and articulate opportunities.
• Nimble and flexible with regards to changing priorities & business needs, and in managing diverse teams & people.
• Proven ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners.
• Self-sufficient with ability to operate effectively without close supervision.
• Demonstrates experience with an agile sprint development cycle and release process.
• Comfortable navigating web analytics and a/b testing tools.
• Data-driven decision making and experience conducting and interpreting quantitative user research.
• Experience using JIRA and agile methodologies.
• Familiar with experience analytics tools that offer session replay, heatmaps, and other digital tracking, such as ContentSquare, FullStory, TeaLeaf, and/or Decibel.

#LI-KC1

The annual base salary range for this position is $187,920.00 - $232,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.