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San Francisco, CA, US, 94105

Senior Manager, Engineering

Job ID177150 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Information Technology


Our technology team works fast and works smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. And we have fun doing it. This group of motivated self-starters and true team players is absolutely integral to our future success. We’re always looking to connect with passionate and fearless teammates, we urge you to submit your resume for future consideration.


Your role at Sephora:
As a Senior Manager, Engineering you will be responsible for managing and providing leadership to the Retail Engineering teams. You and your team will focus on applications used by the stores such as the Communication Platform, Intranet, Task management, Labor planning, Forecasting and Scheduling, Administration and Reporting among other critical retail systems. You will Strive for the success of all Sephora's store systems projects in ensuring 100% customer (stores) satisfaction. Reporting to the Director of Engineering, you will play a major role in transforming the in stores applications for Sephora. In addition, you will: 

  • Provide the technology roadmap, standards and processes and best practices in the areas previously named.
  • Analyze the big picture and make tactical decisions supporting the strategic direction of Sephora, IT and the Retail Engineering team.
  • Responsible for the full lifecycle of Retail Projects starting from inception to completion, ensuring that they fall within budget and on schedule.
  • Train both new and current employees, as well as implement processes and procedures to keep the team running efficiently; i.e. provide guidance for all members of the team when it comes to designing, implementing, and updating software. 
  • Interact with all third parties (vendor management), build relationships, expertise and help deliver the quality products to the end consumers.
  • Communicate project risks, progress, launches and retrospectives across all stakeholders and teams consistently and transparently.
  • Interface and communicate with Development and QA teams, Product Managers and Customer support teams on a daily basis.
  • Drive visibility and transparency of dates, upcoming milestones and release dates throughout the Sprint development process.
  • Work with cross functional team’s technology, business and operations to manage multiple projects that have conflicting needs and priorities from concept to launch.
  • Collaborate to define the technical architecture of solutions for services.
  • Strive constantly to improve and establish a new bar in performance (using objective metrics) in project execution while constantly evaluating company platforms and networks and searching for ways to improve them. 
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.



We’re excited about you if you have:

  • At least 3 years of experience managing engineering teams including direct people management experience with direct reports.
  • 5-7 years of experience designing and developing software applications and leading teams.
  • Prior programming skills with at least one of the following programming languages (Java, .Net, Ruby, PHP, Python) is a must.
  • Be a quick thinker with the ability to resolve and all problems that may arise in a timely manner.
  • Excellent collaboration and communication skills as you will be attending regular meetings with stakeholders; providing feedback and status updates.
  • Bachelor’s Degree in Computer Science and/or equivalent experience.
  • Retail experience is a plus.


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.



Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Developer, Computer Science, Java, Quality Assurance, Technology, Customer Service

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