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Date:  Nov 13, 2020
Location: 

San Francisco, CA, US, 94105

Senior Manager, Delivery & Reliability

Job ID184953 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Information Technology

 

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success.

 

Your role at Sephora:
As a Senior Manager of Delivery and Reliability Engineering, you will be managing software and system engineers whose mission is to enable Sephora Technology to deliver amazing functionality to our clients and cast members as quickly and efficiently as possible while ensuring that systems scale and perform flawlessly as our business continues to grow at record pace. Reporting to the Director of Delivery and Reliability Engineering, you will focus on building and refining an efficient, integrated and scalable “DevOps” toolchain to rapidly and confidently build, test and rollout changes to our technology systems both on prem as well as in  cloud. In addition, you will: 

  • Manage and advance Sephora’s Cloud and DevOps teams to achieve it’s platform performance and efficiency goals.
  • Create a highly technical team of talented individuals; recruiting and developing talent and enabling each to attain expertise in Public clouds, and DevOps.
  • Build partnerships throughout the Technology organization and effectively educate and influence application owners and engineers how to best utilize tools and processes in a fast-paced environment. 
  • Provide enhancement and support for the tools and systems used by our software and system engineers with cloud and automation in mind.  
  • Provide education, guidance and assistance with Azure cloud services.
  • Focus team on root cause analysis, pattern identification and continuous improvement in order to optimize application performance, resiliency and reliability.
  • Work with application owners to correct repeat issues and educate support teams on how to handle system issues.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

 

We’re excited about you if you have:

  • Minimum 10 years of experience in a medium to large Technology organization running a large, complex infrastructure
  • Minimum 6 years of experience in a management role within the Technology space
  • Minimum 3 years of experience in leading and managing cloud focused DevOps teams, Azure experience is desirable.
  • Expertise building software and systems to manage infrastructure and applications through automation with a cloud focus.
  • Expertise in problem solving and analyzing global scale distributed systems (public/private/hybrid cloud, traditional datacenter infrastructure, operating systems, information security)
  • Expertise with agile methodologies and related engineering practices.
  • Expertise with continuous integration tools such as Jenkins, Bamboo, TeamCity and build tools such as Ant, Ivy, Gradle
  • Expertise with configuration and automation tools such as Ansible.
  • Expertise in container technologies such as Docker and container orchestration platforms such as Kubernetes. Azure Kubernetes Service experience is a plus.
  • Expertise with monitoring solutions such as Nagios, Prometheus, Splunk, Zenoss, AppDynamics
  • Familiarity with retail and ecommerce technology is a strong plus
  • Experience building and developing a team of technology professionals.

 

 

You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

 

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

 

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

#LI-KC1


COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Cloud, Testing, Data Center, Field Service, Information Security, Technology, Manufacturing

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