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Date:  Nov 23, 2021

San Francisco, CA, US, 94105

Senior Manager, Communications and Employee Experience

Job ID200895 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 4th Floor, San Francisco, CA 94105, Vereinigte Staaten (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Human Resources
Is This Position Eligible for Remote? : No 


Your role at Sephora:
The Senior Manager, Corporate Communications and Employee Experience is critical to our company’s culture and success. You will work at the epicenter of the company, leading employee engagement programs and the internal communications functions. This position reports to the Sr. Director of Corporate Communications, while working closely with cross-functional partners across the company to find new and unique ways to engage employees and deliver relevant news. This position manages the news team which includes two Associate Managers.


Responsibilities include:

  • Build and lead an internal communications strategy that brings to life the culture of Sephora in order to retain and inspire employees in corporate and DC locations
  • Provide strategic communications counsel to teams at Sephora, building strong relationships across divisions and levels
  • Lead the development and execution of internal communication plans for new programs, policies, and changes
  • Manage and support issues and crisis communications
  • Support content creation for Sephora leadership providing both guidance and execution of supporting materials (i.e. scripts, deck creation, etc.)
  • Run Sephora’s internal communication platform and newsroom by analyzing and creating strategy for process, tactics and workflow
  • Provide strategic guidance on employee experience programs and projects that surprise and delight employees while positioning Sephora as a great place to work
  • Execute programs related to employee experience
  • Work with the VP of Corporate Communications and the Sr. Director of Corporate Communications on building the content and executing the production of internal events
  • Lead Sephora’s Awards and Recognition programs
  • Develop success measures for both Internal Communications and Employee Experience to continue to deliver ROI
  • Supervise direct reports, providing guidance and investing in their career growth at Sephora


You could be the perfect fit if you have:

  • A Bachelor’s degree in Journalism, Communications, Marketing, Human Resources, or related area
  • 7+ years of related experience in Communications/Marketing
  • Excellent verbal and written communication skills; ability to listen, simplify, and disseminate information tailored to the target audience
  • Strong storyteller who understands how to deliver messages (either written, spoken or video) that will resonate with audiences
  • Prior experience in a complex organization or consulting role. Comfortable working in an ambiguous, rapidly-changing environment
  • Comfortable with presenting to and guiding executive leadership
  • Strong attention to detail with exceptional follow-up and organization
  • Growth mindset with excitement for experimentation, iteration, and improvement
  • Flexibility, adaptability, and the ability to ruthlessly prioritize and juggle multiple projects at once


 While at Sephora, you’ll enjoy…

  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have fun while working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.


Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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