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Date: 
Location: 

San Francisco, CA, US, 94105

Director, Product Management, Store Digital

Job ID173151 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Digital/E-Commerce

 

Product

Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team. 

 

Your role at Sephora:
As the Director, Product Management, Store Digital, you will be a key leader in furthering this innovation by leading the vision and strategy for our store digital experiences. Reporting to the VP of Digital Product, you will partner extensively with Sephora Innovation, eCommerce, Client Services, and Technology leaders and manage teams of product managers responsible for creating in-store personalized experiences that increases engagement, builds loyalty and creates strategic advantages for Sephora.  More specifically, you will: 

  • Create a dynamic strategy and inspired vision of new digital experiences that will enhance clients’ store journey
  • Lead a talented team focusing on our groundbreaking IQ product line and digital store innovation initiatives
  • Fashion a digital product roadmap and project plans for 2020 and beyond
  • Lead strategy on how our store’s cast members (store line employees) can best interface, adopt and engage with our new digital products
  • Be both a thought leader and brand leader among company executives, peers and your own teams to realize your store digital vision - all the while finding the balance between pushing the envelope and supporting our stores’ core mission.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

 

We’re excited about you if you have:

 

  • 15+ years of experience rising through the ranks of product management
  • Experience in building, leading and mentoring product management teams
  • Expertise in creating digital, interactive products for deployment in brick & mortar retail environments
  • Strategic agility and the ability to envision and deliver new and wildly exciting in-store experiences 
  • The ability to influence organizational leaders across various technology and retail related functions
  • High energy, a drive for results and big picture thinking that will inspire a team of A players

 

You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

 

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

 

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. #LI-SK1


COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Product Manager, Field Service, Operations, Marketing, Manufacturing

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