Share this Job
Apply now »

San Francisco, CA, US, 94105

Director, Product Management, Store Digital

Job ID173151 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Digital/E-Commerce



Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team. We’re always looking to connect with passionate and fearless teammates, we urge you to submit your resume for future consideration.


Your role at Sephora:
As a Director, Product Management, you will define Sephora’s in store digital client and cast experiences. As the subject matter expert on all things digital in our Sephora stores, you will help both senior leadership and your business partners understand the benefits and impacts from digital technology in stores. Reporting to our CTO, you will have the ability to see the big picture and communicate an overall vision and strategy but can also roll up their sleeves and get into the details to get the most optimal product experience live. More specifically, you will: 

  • Define the overall product vision and experience for digital experiences in our stores for both cast and clients.   Identify innovative opportunities to continue to grow the Sephora business and create digital experiences that enhance the store experience for our cast and clients.
  • Own and drive all aspects of digital product management, from concept to launch:  Identify market opportunities, develop business cases, define the product roadmap and launch plan, drive execution activities, acquire/act on customer feedback, and measure results. Creatively manage roadblocks to getting done.
  • Collaborate with our cast/clients, executive stakeholders, and internal business partners to design a roadmap that balances all desires and needs. Manage expectations of partners and executive team of projects on-going status and success.  All stakeholders are in the know, no surprises.
  • Present the product vision and roadmap in a clear, concise way; ability to tell a story and engage teams with details on the product goals, features and approach to launch.
  • Manage a team of product managers, overseeing activities and coaching individuals.  Must be a hands-on, strong team builder and demonstrate a coaching/mentoring skillset at all times.  Assist in recruiting and hiring of new talent.
  • Bring an arsenal of proven processes, templates and tools that drive the on-time delivery of quality, high value digital products.  Identify areas of improvement and efficiency gains within the product delivery cycle, and define changes to our approach and process where needed.
  • Ensure user experience consistency and adherence to the Sephora aesthetic across entire product portfolio.  Partner with user experience and visual design experts in designing simple, user-friendly interfaces.
  • Help build a product culture based on data-driven decisions.  Work with leadership and business teams to derive a customer analytics and insights strategy for all product experiences.
  • Positive energy and relentless drive– inspire and encourages teams and partners to press forward, even when plan is ambiguous.  Never stop.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.





We’re excited about you if you have:

  • Seasoned product leadership experience with 7+ years of digital product background. 
  • Minimum of 3 years of experience leading and managing high-performing product teams.
  • Proven success stories in launching customer-facing digital products.
  • Deep understanding and familiarity of core internet technologies, platforms and systems.  Applicable product experience in areas of web, tablet and mobile, having launched consumer-facing products on related platforms and applications.
  • Demonstrated success working with various, cross-functional, internal and external groups to deliver meaningful results on time and on budget with limited direction.  Examples of successful working relationships and processes with engineering, design and UX teams.
  • Proven ability to develop, communicate and gain consensus on a product roadmap for a customer-facing product, digital product.  Strong communication and “story-telling” skills – ability to articulate a vision or concept in simple terms to a broad audience.
  • Strong analytical skills with supporting examples of using metrics in all aspects of the product lifecycle.
  • Experience thriving in a fast-paced, high growth environment.  Results-driven with the ability to anticipate needs, innovate, multi-task.  Nimble and flexible with regards to changing priorities & business needs.
  • An assertive, direct communication style, with the ability to inspire and motivate others across the company.  Collaborative, energetic and hands-on team player.
  • BA/BS, MBA a plus. 
  • Retail experience preferred.



You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.



Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Product Manager, User Experience, Field Service, Operations, Marketing, Technology, Manufacturing

Apply now »