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Date:  Aug 14, 2022
Location: 

San Francisco, CA, US, 94105

Senior Director, Product Management, Marketing & Personalization

At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. So we embrace uniqueness, unleash creativity, and pursue progress every day.  Sparked by energy and excitement, our passion is contagious.

We are united by a common goal - to reimagine the future of beauty.

Reimagine your future, with Sephora.

Product

Through original thinking, pioneering action, and disrupting the status quo, our innovative product team has transformed the beauty retail industry and transforming into a true technology company. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. We are on a path to truly personalize each customer journey irrespective of the channel and build the next gen marketing platform that will set us up for the future. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team. 

 

Your role at Sephora:
As the Senior Director, Product Management, Marketing & Personalization, you will be a key leader in furthering this innovation by leading the vision and strategy for our Marketing & Personalization domains.  Reporting to the Head of Product, you will partner extensively with the Paid Media, Channel Marketing, Content creation and usage, Digital Teams, Sephora stores, eCommerce, Client Services, and Technology leaders and manage teams of product managers responsible for creating personalized experiences that increases engagement, acquisition, builds loyalty and creates strategic advantages for Sephora.  More specifically, you will: 

  • Create a dynamic strategy and inspired vision of client experiences that will help us target new, engaged, at risk customers across our various touchpoints, and explore opportunities that will provide us an edge over our competitors
  • Lead a talented team focusing on our groundbreaking technology and next gen platform that will help us scale for the future
  • Drive multi-year product strategies at the portfolio level and influence product development across ideation, product development and go-to-market, working with Product, Engineering, Marketing Communications, and other cross-functional partners
  • Lead strategy on how we currently solve for the customer and business needs, understand the gap of what is missing and the plan to address the gap.
  • Leverage online controlled experiments and quantitative and qualitative user insights to make data-informed decisions. Make tradeoffs to balance long-term and short-term growth that benefit the user.
  • Be both a thought leader and brand leader among company executives, peers, and your own teams to realize our product vision - all the while finding the balance between pushing the envelope and supporting our stores’ core mission. Lead and inspire team and partners through ambiguity, challenges, and pivots. Influence positive outcomes by working across the team, cross-functional partners, and leadership
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

 

 

 

 

 

We’re excited about you if you have:

 

  • You have an insatiable appetite for understanding your customers and are relentless in finding solutions that meet their needs, getting the details and tying them back to the big picture. You know what customers value about what Sephora does. You are passionate about truly understanding what the customer touchpoints are and how we can make it simpler and rewarding. You are an evangelist for Sephora. You believe in the mission. You want to change people’s lives.
  • You’re an accountable, hands-on problem-solver with a positive attitude, letting nothing stand in the way. You know how to clarify the path forward and prioritize work. You know how to influence others.
  • You’re a natural collaborator equally comfortable talking tech with developers, user experience with designers, copy and positioning with product marketers, numbers with finance and marketing, and strategy with executive leadership. You pay attention to people, connect with them, and know how to achieve great things together.
  • The successful candidate will be a tenacious, ambitious self-starter with a passion for building new programs from scratch. You will have proven analytical capabilities, strong persuasive writing skills, broad business experience, the tenacity to develop ideas independently, and thrive in a fast-paced start-up environment.
  • Prior experience rising through the ranks of product management
  • Strategic agility and the ability to envision and deliver new and wildly exciting customer experiences 
  • High energy, a drive for results and big picture thinking that will inspire a team of A players

 

You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

 

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

 

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

#LI-KC1

While at Sephora, you’ll enjoy… 

  • Beauty & Beyond:Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire ourclients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution:You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed:At Sephora,you’re encouraged to explore, innovate,and have fun while working with diverse clients, teams and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity:Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Senior Product Manager, Product Manager, Field Service, Marketing Manager, Operations, Marketing, Manufacturing

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