Share this Job
Apply now »
Date:  Nov 14, 2020

San Francisco, CA, US, 94105

Store Experience and Digital Products Senior Manager - Selling & Services Tools

At Sephora, “beauty” rhymes with “creativity”: Always nosing out the hottest brands and spotting the freshest trends and products, we are constantly bubbling with ideas and creativity, to offer our customers an amazing beauty selection.
At Sephora, “learning” rhymes with “fun”: We encourage curiosity, innovation, disruptive spirit and freedom to experience. We are serious but we don’t take ourselves too seriously! Our passion, our sense of detail, the extreme attention we pay to details, to the others and to our environment characterizes us and nourishes our unconventional vision of the world: a colorful, happy, and generous one! This bold attitude makes our difference.
Our objective is to make Sephora the most admired beauty retailer in the world.


Store Experience and Digital Products
As the
Store Experience and Digital Products Senior Manager - Selling & Services Tools your mission will be to define and integrate a best-in-class business strategy of our in-store digital experiences. You will partner with multiple cross-functional teams (including services, retail leadership, merchandising, product management, marketing, operations and field teams) to define the digital strategy for beauty advisors in stores to manage existing digital selling and services tools, enable operational excellence and continuous improvement. You will also uncover new opportunities to improve BA tools for clienteling by analyzing external cultural, technological, and market-place trends, launch POCs and pilots and oversee the scaling of successful initiatives.


  • Define strategy and provide recommendations on how to optimize existing store digital experiences through Beauty Advisor and client insights, including regularly gathering feedback from stores and forming a plan of action for driving adoption and overseeing all aspects of Selling and Services programs
  • Shape future vision for new store digital initiatives for selling and services by staying up to date on cutting-edge innovations in the fields of AI/ML, personalization, diagnostics and AR, running experiments and scaling successful initiatives.
  • Identify and set KPIs for each store digital tool. Drive and monitor adoption and performance of the portfolio of store digital associate-facing experiences.
  • Monitor and trouble-shoot any issues with store digital tools, working with stores, IT, and key stakeholders to understand and size impact, prioritize solutions, and implement them. 
  • Drive launch strategy and end-to-end execution of new digital experiences from POC to launch in stores partnering with Product Management, Technology, Merchandising, Marketing, Operations and CRM
  • Identify best practices and examples from other retailers and competitors on store digital adoption strategies and ongoing operation of store digital programs.
  • Stay up-to-date on retail, tech and consumer trends and forming a POV on impact to Sephora and sharing recommendations and insights with the team pertaining to services and selling.




We’re Excited About You If You Have


  • 5+ Years of professional work experience, preferably within digital, retail, consumer products, or strategic management consulting
  • Experience with designing and or launching new digital products and able to clearly articulate business objectives that drive decision-making
  • Demonstrated proficiency with applying a human-centered design process and design thinking in business including leveraging consumer insights
  • Demonstrated success working with various cross-functional teams, both internal and external, to deliver meaningful results on time and on budget with limited direction. Proven ability to influence others and collaborate with tech and business functions alike
  • Strong project management skills, including ability to define milestones and build project plans
  • Proactive problem-solving skills required with the ability to anticipate obstacles and quickly assess resolution options and to continue to drive progress
  • Strong analytical skills with supporting examples of using metrics to drive decision-making and ability to build business models
  • Experience thriving in a fast-paced, high growth environment.  Results-driven with the ability to anticipate needs, innovate, and multi-task.  Nimble and flexible with regards to changing priorities & business needs.
  • Effective communication skills, both written and verbal, with the ability to inspire and motivate others across the company. Experience presenting to leadership a plus.
  • Collaborative, energetic and hands-on team player.
  • Self-starter for a bias for action, who thrives in highly-ambiguous environments
  • BA/BS, MBA a plus. 


You’ll Love Working Here Because

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.






Part of the LVMH group, Sephora numbers:
- 17,000 references
- 6 million visitors annually to our Champs-Elysées flagship store 
- more than 300 stores in France and around 2,000 points of sale in the world
- 27,000 employees - 4,500 of them in France
Are you willing to join us? What you will find: trainings, challenges, constant possibilities of evolution.The adventure starts here: Come sephorize the world with us!

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Consulting, Marketing Manager, Product Manager, Senior Product Manager, Technology, Marketing, Operations

Apply now »