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Date:  Apr 11, 2021

San Francisco, CA, US, 94105

Retail Strategy Senior Manager

Job ID188606 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Retail Operations


Position: Retail Strategy Senior Manager

Location: San Francisco, CA


Your role at Sephora:

As the Retail Strategy Senior Manager, you will play an active role in the development of Sephora’s retail strategy through the creation, reporting and analysis of data and metrics. Reporting to the Director, Retail Strategy and working closely with business partners across the organization, you will drive business analytical and financial support to inform and influence sound decision making.


In addition, you will:

  • Build out integration capabilities between multiple data platforms to allow for streamlined reporting and enhanced visibility into the health of the retail business
  • Design, develop and maintain dashboards, detailed reporting models and other analytical frameworks that provide insights to executive stakeholders and help inform decision making
  • Analyze business trends across key retail performance indicators including revenue, traffic, conversion, ADS, UPT, operating expenses, client satisfaction and other metrics
  • Create compelling, streamlined presentations for senior leadership based on quantitative, objective analysis that present hypotheses, courses of action and other strategic insights
  • Work cross-functionally to define and operationalize KPIs for short and long-term measurement that align with company initiatives and financial goals
  • Liaison between Business Analytics and Intelligence team to support retail-specific analytics and trends
  • Provide financial modeling and decision-making support for the development of the annual budget, three-year strategy plan, monthly forecasts and other analyses
  • Co-manage the Retail P&L with an understanding of details and drivers behind key lines (sales, gross margin, inventory, etc.); help identify risks and improvement opportunities as well as develop solutions as needed
  • Support month-end close process through variance analysis, preparation of month-end accruals and presentation of close results to senior leadership
  • Prepare ad hoc business intelligence and insights for key stakeholders (e.g., new store performance, competitive information, etc.) to enable strategic, data-driven decision making
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.


We’re excited about you if you have:

  • Bachelor's degree or higher in Finance or related degree, with solid business acumen or equivalent experience
  • 5+ years’ experience working with large data sets, preferably in a retail or client-facing environment; demonstrably advanced financial modeling skills
  • Experience with data visualization software such as Tableau, Looker, Periscope or similar tools
  • Previous P&L or cost center ownership plus working knowledge of accounting practices (GAAP) and/or financial reporting standards preferred
  • Expert-level proficiency with Microsoft Office, particularly Excel (VBA experience a plus) and PowerPoint
  • Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Comfort developing and navigating multiple cross-functional relationships in order to ascertain data or insights
  • A strategic mindset able to think ahead of where the company is at now
  • Ability to thrive in an environment that is fast-paced, rapidly changing and client service-oriented


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Accounting, Field Service, Financial, Business Intelligence, Finance, Manufacturing, Technology

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