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Date:  Apr 5, 2021
Location: 

San Francisco, CA, US, 94105

Manager, Loyalty Beauty Insider

Job ID187419 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Marketing

 

Marketing

Our Marketing organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether supporting our digital initiatives, planning our loyalty program, developing multi-pronged marketing strategies, writing copy, building exciting in-store experiences, or designing national advertising, we are constantly finding ways to underscore our promise to partner with our clients to make the beauty world feel like it’s theirs—and our place as the industry leader. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.

 

Your role at Sephora:
As Manager, Beauty Insider Marketing, you will support the Beauty Insider program by managing and executing the program strategy and overseeing execution of key programs targeted at the Beauty Insider client. Reporting to the Senior Director, Loyalty Beauty Insider, you will help drive client engagement and acquisition.  In addition, you will: 

  • Drive new client acquisition with cross functional partnership, including stores and online
  • Manage and execute key programs including Rouge First Access, Migration, Benefits collateral
  • Plan the Beauty Insider budget line items and manage them monthly
  • Oversee quarterly and annual reporting for Beauty Insider, and share out cross functionally as appropriate
  • Identify key opportunities in the client file and propose new ways to drive key metrics to further improve engagement and key KPIs
  • Partner with Campaign & Content team on creative development process for Beauty Insider
  • Partner with Credit Card team to create synergies to market programs together and identify opportunities to align campaigns
  • Represent Beauty Insider in meetings and cross functional alignments and partnership with cross functional teams (social, mobile, site, email, production, inventory, brand marketing, campaign & content, finance and store communications teams)
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

 

We’re excited about you if you have:

  • 3-5 years’ in marketing/advertising, ideally loyalty or retail with some digital experience
  • Analytical curiosity
  • Experience developing strategies and processes
  • Experience managing a budget
  • Experience working with cross functional partners or clients to meet their business needs
  • Ability to organize and manage multiple detail-oriented projects and to meet deadlines
  • Willingness to approach projects with a can-do attitude and create process where there isn’t one
  • Proficiency in Word, Excel and Power Point

 

You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

 

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

 

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. #LI-SCR


COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Marketing Manager, Advertising, Field Service, Marketing, Manufacturing

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