Lead Engineer, Retail Application Support

Job ID: 263684
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do, and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are integral to the growth of Sephora and our future success Our Retail Application Support (RAS) team ensures the stability, reliability, and resilience of all in-store applications, Point of Sale (POS) systems, and technology operations, guaranteeing an uninterrupted in-store customer experience. Operating at the intersection of software development and IT operations, we focus on automation, proactive monitoring, and rapid incident response to enhance system performance and engineering efficiency. If you're passionate about automation, cloud platforms, observability, and building resilient systems, you'll find a great fit within our team.

Your role at Sephora:

As the Lead Engineer for Retail Application Support, you will be responsible for the oversight of the application support and operations of all store applications (POS, Kiosks, Mobile Apps, etc.), ensuring their reliability, resilience, and performance to provide a seamless in-store customer experience. The role involves proactive monitoring, anomaly detection, incident resolution, and collaboration with development and infrastructure teams to enhance system stability and efficiency.

Responsibilities:

• Lead the support and operations of all retail applications ensuring reliability and minimal downtime
• Drive the utilization of observability tools (e.g., Splunk, Dynatrace) for monitoring, alerting, and anomaly detection
• Ensure proactive identification and resolution of issues impacting in-store customer experience
• Drive incident response, troubleshooting, and root cause analysis (RCA) for application failures, collaborating with development, infrastructure, and store teams to improve application resilience
• Establish timely reporting on system performance, uptime, and operational incidents & implement best practices for system reliability, performance monitoring, and disaster recovery
• Automate key operational tasks and optimize support workflows for efficiency

We're excited about you if you have:

• 8+ years' experience in software engineering, preferably Application Support, Operations, or Reliability Engineering.
• 8+ years' expertise in managing Retail Applications (POS, Kiosks, Mobile Apps, etc.).
• Experience in monitoring 7 observability tools (Say Splunk, Dynatrace, etc.).
• Hands-on experience in incident management, troubleshooting, and RCA methodologies.
• Knowledge of store operations workflows and customer experience technologies.
• Strong analytical and problem-solving skills.
• Strong collaboration and communication skills with cross-functional teams.
• Excellent incident response and troubleshooting capabilities.
• Passion for system reliability, automation, and operational excellence.
• Proactive mindset in identifying and resolving operational issues.
• Experience with log analysis, event correlation, and root cause identification.
• Strong understanding of IT Service Management (ITSM) and change management practices.

The annual base salary range for this position is $173,610.00 - $192,900.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.