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Date:  Jul 28, 2022
Location: 

San Francisco, CA, US, 94105

Senior Manager, Product Management, Shopping Path, SEO & Community

 Job ID: 202495 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 4th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible: No


Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

Senior Manager, Product Management, Shopping Path, SEO & Community

Your role at Sephora... As our Senior Manager, Product Management, you will lead the product team who is responsible for the front-end digital shopping experience including, the responsive website (Sephora.com); the Sephora Community (community.sephora.com); User-Generate Content (UGC), Search Engine Optimization (SEO), Videos and Augmented Reality (AR) features across site and apps (iOS and Android). This team also ensures our client-facing site and apps user experience (UX) are compliant with legal regulations such as ADA and CCPA.                                                                 

 

Reporting to the Director of Product Management, Client Conversion, you will oversee a team of product managers ranging from associate level to senior PdMs. With your passion for e-commerce, customer focus, data obsession and your experience in people leadership, your role will be highly visible across Sephora, including Leadership, Client Experience, Marketing, Business Analytics, Personalization (CRM), Product Management, Technology, and UX departments.

 

This position has a high level of exposure throughout the digital organization and the candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners.

 

Your responsibilities include:

  • Lead a team of Product Managers with a supportive, positive, coaching based approach.
  • Responsible for leading product vision for two+ Agile Development Teams (aka PODs).
  • Working with your team, along with our Technology and Business partners, you will define and maintain the Shopping Path, SEO & Community 2-3 year roadmap and product domain strategy.
  • Embrace and execute the Shopping Path, SEO and Community vision, which will focus on creating a frictionless, engaging and delightful experience across website and apps. Goals include increasing conversion rate (CR%), average order value (AOV), revenue per visitor (RPV); driving organic traffic to the site; building social proof.  
  • Define metrics for success and continually measure progress across the domains.
  • You will help your team of product managers identify and prioritize business requests and other opportunities to drive the Shopping Path, SEO and Community KPIs to maintain our position as the market leader in online beauty.
  • Strive to be data-informed about the Shopping Path, SEO and Community domains in order to assess opportunities, determine business impact and prioritize feature requests and enhancements.
  • You will collaborate with key executive stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way.
  • As a member of the Product Management organization, you will work closely with other Product Managers to leverage best practices across digital channels, work on projects that impact multiple product domains and assess cross platform impacts. 
  • Pro-actively monitor industry trends in digital experiences including new capabilities, technology, vendors and tools specifically related to online shopping, user-generated content (UGC), SEO and Augmented Reality (AR).
  • Your team will manage Sephora’s relationship with various technology vendors, including: Khoros, Pixlee, BazaarVoice, Olapic, plus others.
  • Drive continual improvements and inform the Shopping Path, SEO & Community roadmap with new ideas based on ongoing user research (qualitative & quantitative), AB & MVT experimentation, market/competitive analysis, and product/feature performance.
  • Create, document, implement & maintain processes where needed to achieve desired strategies, and support Sephora Tech’s agile transformation.
  • Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

 

We would love to hear from you if…

  • 3-5 years of experience effectively managing people in product or technical roles.
  • 8-10 years in B2C product development related roles, with a successful history of launching highly effective products for large transactional websites.
  • 8+ years of experience in product management with a successful history of launching highly effective products for large transactional websites.
  • Strong leadership, strategic thinking and practical organizational planning skills.
  • Excellent communication and negotiation skills and ability to partner both with business and technical teams.
  • Deep understanding of the Sephora client, and an ability to identify and articulate opportunities.
  • Nimble and flexible with regards to changing priorities & business needs, and in managing diverse teams & people.
  • Proven ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners.
  • Self-sufficient with ability to operate effectively without close supervision. 
  • Demonstrates experience with an agile sprint development cycle and release process.
  • Comfortable navigating web analytics and a/b testing tools.
  • Data-driven decision making and experience conducting and interpreting quantitative user research.
  • Experience using JIRA and agile methodologies.
  • Experience with responsive web design (RWD) and with native Android and iOS e-commerce applications.
  • Familiar with roadmap tools, such as Aha!, ProductPlan, JIRA Align, etc.
  • Bachelor’s Degree in a technical or business discipline required.  Master’s Degree a plus.

 

While at Sephora, you’ll enjoy…

  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have fun while working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

#LI-KC1

 

While at Sephora, you’ll enjoy...

  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

 

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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