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Date:  Dec 3, 2021

San Francisco, CA, US, 94105

Manager, Performance Engineering

Job ID198708 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 4th Floor, San Francisco, CA 94105, Vereinigte Staaten (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Information Technology
Is This Position Eligible for Remote? : No 



Our technology team works fast and works smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. And we have fun doing it. This group of motivated self-starters and true team players is absolutely integral to our future success.


Your role at Sephora:

As a Manager, Performance Engineering, you will be responsible for designing and improving performance, scalability and resiliency of technology platforms spanning e-commerce, mobile, store, supply chain, corporate, and other back office systems. This team defines performance standards, characterizes performance and develops solutions to optimize performance and increase scalability. Reporting to the Director, Engineering, you will manage a bright team of performance engineers spanning multiple locations and time zones. You should have a proven track record for building and managing great teams and products and a history of enterprise software development and performance engineering. You will be part of a bright engineering team that has an open communication, empowerment, innovation, teamwork and customer success culture.  You should have Strong passion for product performance and ability to act as a performance advocate. In addition, you will: 


  • Be responsible for Sephora's eCommerce, Mobile, Store, warehouse technologies as well as Sephora's internal technical systems are performant at scale.
  • Lead, grow and motivate a highly talented, diverse, world-class performance engineering team.
  • Manage a team of Performance Lead Engineers, Performance Engineers across multiple geographies to develop, manage, maintain a set of performance testing frameworks to certify Sephora's systems for growth and supporting predicated traffic patterns.
  • Collaborate with cross-functional leaders, Directors, Vice Presidents from different business groups to formulate system capacity plans and growth needs followed by certifying those systems.
  • Transform the organization and the software engineering processes to enable delivery of high performing software to both on-premise as well as the cloud deployments, in a fast-paced environment.
  • Help Sephora continuously improve its technology platform by recommending incremental improvements coming out of continuous performance testing and certification process.
  • Help Sephora's enterprise IT group plan, measure and execute cross-functional technology projects under Engineering and Product Development functions.
  • Lead the team to build and maintain high quality infrastructure for executing performance experiments and tests as well as dash boarding and monitoring performance results.
  • Drive high quality deliverables from the team - performance reports, bugs, technical whitepapers & blogs.
  • Determine hardware/software configurations for optimal performance
  • Actively participate, collaborate, and influence overall IT architecture, direction to build highly scalable applications.
  • Adapt and drive industry best practices to improve results and efficiency of the performance team.
  • Help teams to create and manage performance SLAs for their applications
  • Foster a high achieving, fun, team-oriented workplace
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.



We’re excited about you if you have:

  • 7-10 years of progressive experience in technology with majority of it in retail industry
  • 2+ years of management experience including experience leading software R&D engineering teams.
  • Ability to work with a large cross-functional team to execute and deliver multiple projects in parallel.
  • Experience in hiring and building engineering teams of size of about 20 engineers
  • Experience with data caching technologies (Redis, Memcached, Coherence, etc.).
  • Technical expertise in eCommerce management products such as Oracle, ATG, Oracle Micros, IBM Sterling, Apache Tomcat and other web technologies.
  • Experience with cloud applications on platforms like Azure.
  • Technical knowledge in mobile web, Android and iOS platforms.
  • Deep understanding of warehouse management products.
  • Hands-on expertise in Performance testing and measurement of web technologies, mobile technologies, warehouse technologies, store technologies such as Point of Sale systems
  • Good understanding of architecture with focus on performance: caching strategies, synchronous vs asynchronous approaches, throughput vs latency.
  • Good understanding of JVM tuning and Java profiling.
  • Knowledge of HTTP, REST and SOAP protocols.
  • Knowledge of optimization and fine-tuning techniques for API, Orchestration, Caching and Data Access stack.
  • Strong business analysis, technical analysis, analytical & critical thinking, decision making ability.
  • Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff.
  • Strong affinity to visualize solutions using Visio and Lucidchart.
  • Bachelor’s Degree in Computer Science and / or equivalent experience



  • Experience with Cloud Scale and modern open-source software such as Cassandra, MongoDB, Kafka etc.
  • Experience with App Dynamics, New Relic or similar APM tools.
  • Knowledge of cloud and on-premise performance testing tools and automation.
  • Experience with or strong knowledge of industry-leading e-commerce solutions including Oracle Commerce/ATG, Oracle MICROS Platform (including Xcenter and RELATE), Red Prairie, JDA, Sterling OMS, Epsilon, Agility Harmony, IBM Xtify.
  • Experience and strong business acumen with Ecommerce, POS, OMS, and WMS technologies.
  • Background in systems performance engineering is highly desired.
  • Exposure to data analytics and machine learning.
  • Experience in Retail-IT space


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.



Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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