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Date:  Jan 23, 2021

San Francisco, CA, US, 94105

Director, SRE

Job ID185758 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, Stati Uniti (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Information Technology



Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success.


Your role at Sephora:
As the Director of Application Support/SRE, you will be responsible for building our SRE capabilities and application support for our applications, including website, order management system, microservices, middleware, inventory management, analytics platform and vendor management. Reporting to the Senior Director of Technical Operations, you will work with all application development/engineering teams, DevOps and Infrastructure teams.  In addition, you will: 

  • Set strategy and roadmap for team towards reducing operational overhead of keeping Sephora IT Applications healthy, secure, and up for our customers and business.
  • Build and develop the Site Reliability Engineering team
  • Work with key stakeholders across Sephora Engineering teams to take ownership of the operational health, security, growth, usability, and design of our production and developer infrastructure systems.
  • Collaborate across engineering to drive ownership of production systems, enable faster decision making and transparent observability into system health.
  • Partner with Sephora engineering to learn from incidents through the RCA process and avoid recurrence of those
  • Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs.
  • Actively lead and be engaged in technical discussions, project execution and incident management   
  • Advocate and implement reliable design patterns and VALET based monitoring framework
  • Promote simplicity in solving complex problems across our infrastructure systems and teams as we scale.
  • Lead and focus team on root cause analysis, pattern identification and continuous improvement in order to optimize application performance, resiliency and reliability.
  • Identify and define yearly budgets and ensures spend and operational expenses are in line with approved budgets.
  • Manage vendors, track Service Levels, manage cost model, negotiate/renegotiate contracts, and drive vendor performance.


We’re excited about you if you have:

  • Minimum 15 years of experience in a medium to large technology or retail organization running a large, complex application support team
  • Minimum 8 years of experience in a management role within the Technology space
  • Deep knowledge of production operation systems for monitoring, investigation, and alerting – Splunk, Nagios, PagerDuty, Grafana, Loki, Prometheus, etc
  • Experience in building SRE capabilities for large enterprises
  • Expertise in problem solving and analyzing global scale distributed systems
  • Experience in managing applications and ecommerce productions systems
  • Good knowledge of retail, ecommerce, and enterprise application technologies
  • Vendor management experience
  • Strong oral and written communication
  • Experience creating actionable JIRA stories for technical audiences


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.



Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Middleware, Application Developer, Technical Support, Field Service, Technology, Manufacturing

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