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Date:  Nov 24, 2020

San Francisco, CA, US, 94105

Producer, Digital Production

Job ID185518 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Digital/E-Commerce


Position: Producer, Digital Production

Location: FSC-San Francisco, CA



Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (seven years in a row), we’ll continue to set the pace for the industry…especially with you on our team.


Your role at Sephora:
As a Producer, you will be responsible for the management and organization of digital assets within a DAM system. Reporting to the Sr. Producer, you will develop and streamline processes, support system optimizations and strategy, user onboarding and training, work on taxonomy and tagging, oversee asset usage rights and online video publishing. In addition, you will:


  • Work closely with cross-functional and external partners to ensure consistency of file uploads, metadata, and adherence to procedures
  • Collaborate frequently with stakeholders to develop, document, and fine-tune processes, taxonomy, and tagging strategy
  • Assign appropriate metadata for assets to ensure accurate usage rights and file permissions
  • Develop and execute asset automation strategies leveraging machine learning and AI technology
  • Monitor and analyze reports to maintain quality standards, SLA’s, and identify areas for optimization
  • Act as main point of contact for asset usage requests, user support, and tool issues, working cross-functionally and with vendors to effectively resolve issues and escalate critical issues to Sr. Producer 
  • Lead DAM trainings and maintain documentation to support onboarding of new users
  • Keep informed of digital asset management technology and trends
  • Support Sr Producer in roadmap projects that relate to DAM and website publishing
  • Manage and mentor direct reports
  • Perform other duties as identified and assigned



We’re excited about you if you have:

  • 4-6 years relevant experience working in website operations, creative/production
  • Highly organized with extreme attention to detail and excellent written and oral communication
  • Understanding of DAM and CMS platforms, taxonomy, metadata, SEO, ADA, asset rights management, machine learning, and website publishing
  • Experience using Adobe Creative Suite, Adobe Experience Manager or other digital asset management and content management systems
  • Knowledge of basic HTML
  • Meticulous data-driven nature     
  • Strong project management skills


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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