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Date:  Nov 6, 2020

San Francisco, CA, US, 94105

Senior Manager, Labor Planning

Job ID183099 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Retail Operations


 Your role at Sephora

The Senior Manager, Labor Planning is passionate about leading a team in detailed analysis, model building, and optimization of labor. The position will oversee refinement and execution of a detailed model for budgeting labor in our 400+ store chain, and provide reporting for the field on staffing and schedule effectiveness, average hourly rates, and hours usage.


Overview of the role

  • Oversee the labor model for allocation of labor by store
  • Oversee refinement and creation of reporting tools for optimizing staffing and scheduling efficiency
  • Oversee the development of staffing direction including Full Time and Part Time headcount targets by store
  • Oversee analysis of trends in Average Hourly Rates, including detailed analysis of trends in hours usage by world, role, store, and trends in hiring/term/promotion rate impacts.
  • Oversee the calculation and loading of payroll data into our workforce management system, Dayforce, for monthly budgets and adjustments to budgets as needed
  • Review Dayforce scheduling/payroll system reporting and AHR management tools and processes, recommend upgrades to support AHR management and effective staffing
  • Partnership with Field Leadership team to develop short term and long term strategies for optimization of labor and scheduling
  • Development and execution of presentations to FSC and Field Leadership teams


We are excited if you have

  • Bachelor degree required in Business, Finance, Economics, Statistics, or similar.
  • Minimum 5-7 years of analytical experience.
  • Retail industry and Labor Planning experience required, field experience a plus.
  • Highly comfortable with navigating large data sets from multiple sources.
  • Expert level skills in Excel, with history of developing financial and statistical models.
  • Database management and/or comprehension a plus.
  • Detail-oriented with high degree of accuracy.
  • Experience leading teams of Business Analysts
  • Outstanding interpersonal skills; ability to develop and maintain relationships with business partners in the field and at the Field Support Center, at all levels.
  • Ability to work extremely well across functions, successfully bringing people together toward common goals and to consensus.
  • Ability to multi-task, managing multiple projects, people, and initiatives.
  • Strong communication (written and verbal) and presentation skills.
  • Ability to adjust to seasonal demands of retail environment.
  • Ability to travel occasionally to stores and conferences.



You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.



SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Payroll, Database, Field Service, Finance, Technology, Manufacturing

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