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San Francisco, CA, US, 94105

Associate Creative Director-Design (Loyalty & CRM)

Job ID177045 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Creative



Our Marketing organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether supporting our digital initiatives, planning our loyalty program, developing multi-pronged marketing strategies, writing copy, building exciting in-store experiences, or designing national advertising, we are constantly finding ways to underscore our promise to partner with our clients to make the beauty world feel like it’s theirs—and our place as the industry leader. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.


Your role at Sephora:

As an Associate Creative Director of Design for Loyalty and CRM, you will be responsible for leading numerous strategic marketing programs within our Loyalty and CRM pillar. You will partner closely with our marketers and Loyalty team to help strategize and creatively concept programs that build client love and drive purchase. You will also collaborate and manage agencies that we partner with to ensure that Sephora brand tone and manner is consistent. You are a systems thinker/designer. You thrive in coming up with solutions that are creative and can scale across multiple channels. Reporting to the VP of Creative, you will be leading your team to innovate and build Sephora brand from concept to execution.

In addition, you will:


  • Support VP of Creative and lead your team to develop strategic marketing campaign concepts and provide creative solutions that meets business objectives within Loyalty and CRM.
  • Lead multiple projects and manage/motivate multiple teams of 6+ designers
  • Direct your team to build concept boards and design across multiple channels.
  • Delegate/Assign work, including monitoring team bandwidth and finding synergies where possible.
  • Present creative in various settings.
  • Partner closely with Editorial, Program Management, Content Production and Marketing to develop and deliver creative for robust 360 client experience.
  • Build relationship with cross-functional partners across the organization at the Director and above level.
  • Direct the work of strategic agency partners.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.


We’re excited about you if you have:

  • 10+ years of design and art direction experience.
  • Portfolio that shows Loyalty and CRM experience across email, direct mail, site assets, paid media and paid social.
  • BA or BFA preferred in Graphic Design or Communication Design.
  • Team management experience.
  • Proficient knowledge of Adobe programs: Illustrator, Photoshop and InDesign.
  • Experience concepting/design/art directing campaigns.
  • Solid organizational skills, detail-oriented; time management skills, ability to juggle priorities.
  • Strong relationship-building skills; ability to collaborate and work with a variety of people in various disciplines.
  • Ability to juggle between multiple projects.
  • Strong presentation skills, and strong communication skills, both written and verbal.
  • Strong critical-thinking and problem-solving skills.
  • Strong leadership, negotiation and consensus-building skills.
  • Knowledge and experience in retail, beauty/fashion and understand current industry related trends
  • Ability to work in a very fast paced environment and meet very tight deadlines.


You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. #LI-SCR

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Graphic Design, Advertising, Artist, CRM, Field Service, Creative, Marketing, Technology, Manufacturing

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