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Date:  Oct 23, 2021
Location: 

San Francisco, CA, US, 94105

Analyst, CRM Data Science Management

Job ID: 199239 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, États-Unis (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Yes


Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

Position: Analyst, Data Science Management

 

Your role at Sephora:

As an Analyst, CRM Data Science Management, on the CRM Data Science Analytics team, you will enable our CRM journey by telling actionable stories and be a bridge to our stakeholders on the management of our Data Science Analytics (DSA) output (including work from our Machine Learning (ML) team). Your work will enable CRM journeys by building tools and insights that allow us to deliver hyper-personalized content for our clients across the lifecycle and purchase cycle and drive high-value long term behaviors while leveraging data as a strategic asset. This is a unique opportunity to join a team in its youth and influence its direction and impact as we invest in Data Science and CRM capabilities to power Sephora’s future growth. 

 

This role will focus on three areas:

  1. Visualization and enabling self-service use of Data Science Analytics output, translating it into understandable stories for our stakeholders to utilize in their day-to-day operations (CLV Driver Dashboard, Churn Clusters, Unified Customer View, Model Health and ROI, etc.).
  2. Partnering with Data Science Analytics teammates and Product Management team to help design, optimize, and automate our existing libraries, models, data requirements, and production of models so that they can be utilized on lifecycle and other marketing campaigns.
  3. Leveraging your expertise in Sephora’s client data and self-service visualization to evangelize our DS products and support key programs in collaboration with CRM Strategy & Insights as well as Retention, Product Management, and other Analytics teams (e.g.: MAB, Client 360, etc.).

 

Position Responsibilities:

Visualization/Self-Service Data (40%):

  • Create and maintain key self-serve dynamic dashboards based on DS output that will allow various roles (ops to strategy) to seek the data needed
  • Work with Product Management team to build the optimized data backend which will feed the real-time self-serve data needed for the above dashboards
  • Produce automated reports based on dashboards to inform key stakeholders of the health of our DS products (CRM Strat, CRM Insights, Machine Learning Team, Product Management, Analytics, and Retention)

 

Data Science Management (60%):

  • Working with Data Science Analytics colleagues, optimize and automate key models and internal libraries to share with our partners (e.g.: other analytics or marketing teams depending on the product)
  • Work with the Product Management and IT teams to productionalize key products (self-serve data, internal libraries, models, tables, or other products)
  • Identify current inefficiencies in our data tech stack (e.g.: data platform, visualization, data workflow management) and propose scalable improvements that are usable across analytics teams and follow data standards to ensure accuracy, consistency, and quality
  • Be a source of knowledge on CRM data availability and usage within the Data Platform and responsible for managing CRM data definitions & metadata support
  • Partner with CRM Strategy to support key programs that depend on our DSA/ML models and client data (e.g.: MAB Program, Client, Global Segmentation) by providing insights on the models or data powering them, taking feedback, and make optimization recommendation on either how best to use them or improve them on their roadmap

 

  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

We’re excited about you if you have:

  • Quantitative background with at least 2-3 years of analytics, data science, or data engineering, or data visualization
  • Proficient in Python, SQL
  • Experience with Databricks, Tableau, Looker
  • Fast learner who is eager to dive into the data and learn all its intricacies
  • Exceptional problem solving and analysis skills
  • Excellent written and verbal communication skills – able to articulate findings that are not always straightforward or intuitive
  • Intellectual curiosity and willingness to accept feedback
  • Superb attention to detail
  • Ability to work within tight deadlines and handle multiple projects
  • Flexible and adaptive, enjoys an ever-changing, dynamic work environment
  • Comfortable with ambiguity

 

 

We’re excited about you if you have:

  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have fun while working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

 

 

 

 

 

While at Sephora, you’ll enjoy...

  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

 

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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