Product Manager, Personalization

Job ID: 257814
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

About the Team:

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success. 

Your role at Sephora... As our Product Manager, Personalization, you will deliver the core personalization capabilities across Sephora’s shopping channels. In this role, you will collaborate with business, design, UX and development teams to define and implement personalization strategies, focusing on channel-agnostic capabilities that increase operational efficiency and growth for Sephora clients ultimately delivering a first-class, personalized experience for all Sephora clients. 

This position has a high level of exposure throughout the digital and marketing organizations. The candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners. 

Your responsibilities include:

• Supporting overarching Personalization product strategy, identifying and prioritizing business desires and other opportunities to maintain our position as the market leader in online Beauty. Support Principal – Product Management, Personalization in delivering personalization roadmap commitments.
• Collaborating with key business and technology stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way with support from Principal – Product Management, Personalization.
• Collaborating with Marketing, Client Experience, Site Production, Loyalty and other teams to deliver projects that make Sephora’s personalization experiences engaging and relevant.
• Partnering with Engineering, identify implementation options, and guide business partners on recommendations and prioritization. 
• Driving requirements from concept through launch, which requires partnering with internal Sephora Engineering resources and sometimes external development partners and vendors as well. 
• Managing the day-to-day activity of troubleshooting and prioritizing Personalization related incidents and bugs. 
• Maintaining a healthy, groomed backlog of Personalization related user stories.  
• Assess technical questions and partner with Engineering and/or vendor(s) where needed to reach a resolution. 
• Developing project’s success metrics and ensure ability for on-going monitoring of post-launch results through analysis and reporting. 
• Creating and maintaining comprehensive documentation throughout the product lifecycle, including Product status updates, training materials, release notes, and user guides.
• Driving continual product improvements and inform the product roadmap with innovative ideas based on ongoing user research (qualitative & quantitative), market/competitive analysis, and Personalization success metrics. 
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

We would love to hear from you if…

• Drive continual product improvements and inform the product roadmap with innovative ideas based on ongoing user research (qualitative & quantitative), market/competitive analysis, and Personalization success metrics. 
• Proven experience in optimizing user interfaces and improving user experience on marketing and digital platforms
• Familiarity with martech and personalization technologies and principles, and ability to work closely with technical teams to implement features that enhance personalization experiences
• Demonstrated experience with agile development cycles and release processes, with the ability to adapt to changing priorities and business need
• Experience using JIRA and agile methodologies, with the ability to maintain flexibility regarding changing priorities and needs
• Data-driven decision making and experience conducting and interpreting qualitative and quantitative user research. 
• Prior experience in an retail would be beneficial, with a focus on improving marketing impact to customers to drive retention, engagement and achieve high quality customer satisfaction. 
• Experience representing the voice of client or voice of stakeholders
• Strong communication and negotiation skills, with the ability to effectively collaborate with both business and technical teams.
• Innate understanding of customer needs and behaviors, and ability to identify and articulate opportunities for improvement in the client journey.
• Proven ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners.
• Proficient in Product Roadmap Planning tools, such as Aha!, to manage, communicate and execute on your domain’s roadmap.  
• Technical acumen including understanding of software development processes and technologies and ability to communicate effectively with engineering teams and understand technical constraints.
• Ability to navigate Confluence and Jira, Atlassian project management tools.
• Data-driven and problem-solving focused, leveraging qualitative and quantitative feedback, with creative thinking to solve difficult client and business problems.

The annual base salary range for this position is $123,480.00 - $152,400.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.