Campaign Operations Manager, Tech Enablement

Job ID: 278524
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

As the Campaign Operations Manager, Tech Enablement, you will partner closely with the Senior Manager, Tech Enablement to oversee the development and implementation of Sephora's multi-channel marketing strategies and initiatives. As a technical CRM expert, your proficiency in SQL, coupled with your familiarity with platforms such as Optimove, Braze, Salesforce Marketing Cloud, and Azure Databricks, will be fundamental in building and orchestrating dynamic client journeys.

As the key bridge between marketing strategists, channel partners, and our technical teams, you will be involved in crafting and executing ways of working to enable these journeys. You will also help architect some of the more complex journeys and monitor them to identify ongoing optimization opportunities. Your role will require strong collaboration with teams, such as Personalization & CRM Strategy, Analytics, Marketing Channels (Retention, Media, and Dotcom), Loyalty, Product Management, Engineering, Marketing Effectiveness, and Data Science to establish personalized and high-impact marketing initiatives.

Duties and Responsibilities

• Drive client-first thinking to ensure omni-channel campaign execution and evangelize this approach with stakeholders.

• Deliver on the roadmap for multi-channel client journeys supporting various marketing teams.

• Translate marketing requests into logical client journeys leveraging full MarTech capabilities.

• Identify process improvements and journey strategy opportunities to enhance MarTech enablement.

• Build strong, collaborative relationships with key stakeholders across marketing and technical teams.

• Adapt to changing business needs and strategize for test initiatives.

• Provide alternative recommendations when technical limitations arise.

• Collaborate with tech partners to optimize toolsets, data requirements, and resolve blockers.

• Work with Data Science, Marketing Effectiveness, and Analytics teams to leverage insights for new opportunities.

Qualifications

• 4–6+ years in Marketing Operations, MarTech, or Lifecycle Marketing with expertise in building multi-channel client journeys, audience segmentation, and marketing automation.

• Proven ability to manage multiple projects with strong attention to detail and organizational skills.

• Hands-on experience with Marketing Automation platforms and improving operational efficiency or campaign effectiveness.

• Strong analytical and problem-solving skills to interpret data and optimize campaigns.

• Excellent interpersonal and communication skills for cross-functional collaboration.

• Strategic vision combined with operational execution to influence roadmaps and tactical activation.

• Comfortable with ambiguity and adaptable to dynamic environments.

• Experience working in highly cross-functional or matrixed organizations.

Competencies and Skills

• Marketing Automation & MarTech expertise

• Data-driven decision-making

• Project management and organizational excellence

• Strategic thinking and adaptability

• Strong collaboration and stakeholder management

• Technical proficiency with marketing tools and platforms

• Education: Bachelor’s degree in Marketing, Business, or related field (preferred).

• Certifications & Licenses: Marketing Automation or MarTech certifications (preferred).

The annual base salary range for this position is $110,840.00 - $135,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.