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Palo Alto, CA, US, 94304

Co-Manager, Client Experience

Job ID: 179302
Location Name: CA-Stanford (0048)
Location Type: Stores-US
Location: 355 Stanford Shopping Center, Palo Alto, CA 94304, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Leadership

Store Leadership
At Sephora, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we rely on our Leads, Store Directors, Specialists, and District Managers to manage multiple aspects of their businesses as if it was their own. This allows them to pay it forward as role models for their teams—the teams that impact our clients every day.

Your role at Sephora:
As a Co-Manager, Client Experience, you will be responsible for managing all aspects of the stage experience in a specific Sephora store location. This includes management and development of all members of the Color, Skin, and Fragrance worlds, the Cash wrap team, Services Coordinator(s), all elevated experts and employees. In addition, you will:
  • Execute training for all new hires as well as for existing employees
  • Ensure the timely response to all client feedback for the store
  • Communicate team hiring needs and manage the hiring process for all direct reports
  • You will support the store’s hiring needs as needed
  • Understand store goals, opportunities and trends and ensure the store employees are aligned with each
  • Regularly act as the Client Experience & Logistics Leader within the store
  • Engage with employees and clients on-stage whenever possible

We’re excited about you if you have:
  • 2-4 years’ experience in a similar role at a similar volume store or equivalent internal experience
  • Exceptional leadership and influential skills
  • Proven ability to lead and build top performing teams
  • Proven ability to create teams by attracting and identifying talented leaders
  • Flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

You’ll love working here because:
  • You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams
  • Employees enjoy a product discount & receive free product various times throughout the year
  • Sephora heavily invests in training for our stores
  • Sephora offers comprehensive medical benefits, competitive 401k, gift matching
  • Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs and Dior

Our legal team wants you to know what’s required:
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment
  • Adherence to Sephora’s dress code and other policies in the Sephora Employee Handbook

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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