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San Francisco, CA, US, 94105

Senior Manager, Learning and Development

Job ID184448 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Human Resources


Position: Senior Manager, Learning & Development (L&D)

Location: Downtown San Francisco (Market & 1st Street)


Sephora Human Resources

 At Sephora, our people create and drive our success. We know that bringing the best beauty products, services, tools, and experiences to our clients means finding, training, and engaging the absolute best talent in the industry. Our HR and Training & Development teams invest heavily in our talent, both at our corporate headquarters (our Field Support Center) and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.


Your role at Sephora:
The Senior Manager, Learning & Development reports to the Director of Talent Development and manages the L&D Operations Manager and L&D Project Coordinator. This role is responsible for leading the strategy, thought leadership, design, delivery and evaluation for leadership development and foundational skill-building to support employees at our corporate Field Service Center (FSC).  This role offers a broad scope, working collaboratively with HR Business Partners and Sephora Leadership to diagnose organizational capabilities and design and deliver learning solutions and programs that drive a high-performance workforce. In addition, you will:

  • Partner with Director, Talent Development to execute and manage talent development plans that result in overall success of people development initiatives
  • Conduct capability and skill needs analysis in partnership with Sephora Business Leaders and HR Business Partners to identify opportunities to accelerate performance and develop and execute high-impact learning content and scalable solutions (virtual, instructor led, e-learning)
  • Facilitate instructor-led events and train-the-trainer sessions; engage leaders and stakeholders to support facilitation and delivery needs
  • Manage project and program development, implementation, and evaluation using instructional design methods, industry-leading research, and success metrics and analytics
  • Implement effective methods to optimize the learning roadmap, budget and allocate resources, and market programs internally
  • Foster relationships with key external partners such as third party training vendors and facilitation companies
  • Integrate inclusivity into talent development programs and talent practices to foster a sense of belonging and equality for all
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative
  • Demonstrate the following competencies: Client Focus, Decision Quality, Manages Complexity, Strategic Mindset, Develops Talent, Organizational Savvy, Drives Engagement, Plans & Aligns, Ensures Accountability, Resourcefulness, Manages Ambiguity and Self Development
  • Occasional travel may be required


We’re excited about you if you have:

  • 8+ years of progressive experience in Learning & Development, Talent Development, Talent Management or related experience in  building, delivering, and measuring high-impact learning experiences to a diverse audience
  • Demonstrated success in building, delivering, and measuring high-impact learning experiences to a diverse audience
  • Strong personal leadership, organizational, and relationship-building skills and deliver results through influence and excellent communication
  • Technical experience in adult learning theories and/or instructional design and leadership development and masterful facilitation skills with strong diagnostic skills (listening, probing, analyzing).
  • Proven ability motivating, training and coaching employees, assigning priorities to workload, and advocating needs of the team
  • Experience using data to identify insights and problem-solve and ability to switch seamlessly between strategic thinking and tactical execution within a fast-paced environment
  • Strong Proficiency in Microsoft Suite (Word, PowerPoint, Excel), Zoom and project management applications; e-learning development is an advantage (i.e. Articulate, Adobe Captivate, etc.)


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.


Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.



SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Learning, Field Service, Project Manager, Human Resources, Manufacturing, Technology

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