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Date:  Aug 18, 2019

San Francisco, CA, US, 94105

Manager, Color Category & Brand Education

Job ID169909 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Human Resources


JOB TITLE:                           Manager, Color Category & Brand Education

STATUS:                               Exempt

LOCATION:                          San Francisco

REPORTS TO:                     Senior Manager, Color Category & Brand Education



The Manager, Color Category & Brand Education is responsible for serving as the primary education contact for select brand partners and merchants, as well as creating and curating all content related to the training and development of color product knowledge and categories within the organization. The ideal candidate is a product junkie and is passionate about creating best in class learning that motivates and inspires cast and drives selling behaviors, in a fast-paced and constantly changing environment.



  1. Serve as subject matter expert and provide the point of view on color product and categories to be used in all aspects of content, education materials, tips/techniques, videos, and digital content
  2. Create and curate personalized and relevant content to develop color product and category knowledge that support the client experience
  3. Develop and maintain strong partnerships with color brands and merchants
  4. Partner with brands on the creation of training and education content/materials
  5. Stay connected to industry trends, philosophies, and training practices within retail, beauty, and social spaces
  6. Craft and share the vision and learning goals for all Sephora created content within the category
  7. Identify program and skill gaps to determine training needed to support client services, color categories, and trends across all expertise and knowledge levels
  8. Collaborate with department partners to drive the overall category strategies and organizational initiatives
  9. Communicate regularly with stakeholders proposing recommendations and innovative learning solutions to solve organization needs as related to color and provide program content updates accordingly
  10. Partner with support teams on instructional design, production, and delivery of innovative curriculums while identifying and communicating any risks to success of color product and category education
  11. Partner with corporate and field-based partners to understand the effectiveness of content within delivered training programs and make any adjustments as needed to support the objectives
  12. Perform as on-camera spokesperson in Sephora-created videos, as needed
  13. Manage teams and/or contractors to help with training content creation, as needed



  • Excellent verbal and written communication skills
  • Exercise respect, initiative, enthusiasm, and flexibility
  • Self-starter with the ability to work both independently and collaboratively to achieve outcomes
  • Strong ability to prioritize and manage multiple projects with overlapping timelines
  • Able to quickly build strong partnerships and effectively communicate needs and challenges
  • Experience identifying content needs for a variety of audiences and expertise levels
  • Creative and practical thinker with an attention to detail to ensure accuracy and quality of deliverables
  • Must be a team player, able to lead teams, SME’s and other cross functional collaborators



  • Proven ability to develop and deliver effective educational programming
  • 3-5 years of experience in retail or beauty education with ability to connect product and category knowledge to the retail environment
  • Fundamental artistry experience with ability to identify level of artistry expertise in others
  • Proven ability to manage projects and partner with various levels in the organization
  1. High-level attention to detail and accuracy in execution of work and tasks with ability to manage workload with shifting priorities
  2. Proficiency in Word, Excel, PowerPoint, Office and preferred experience with project management tools (Smartsheet, Box, etc.)
  3. Ability to travel as required
  4. Bachelor’s Degree in a related discipline is preferred or equivalent experience


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Branding, Brand Manager, Project Manager, Learning, Marketing, Technology, Human Resources

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