Director, Content Operations

Job ID: 245712
Location Name: CA-FSC LA Off (1175)
Address: 6824 Lexington Ave, Los Angeles, CA 90038, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Sephora's Director of Content Operations is responsible for the operational structure, creative output, and overall shaping and running of Sephora's LA and SF studios. It will report to the Senior Director of Content Production, and work as a leader within the department to support marketing and brand needs at scale. Primary responsibilities include overseeing the operational needs of our in-house studios, post-production staffing including supplier management, execution & delivery of motion and still assets, departmental and cross-functional collaboration to guide processes, and general team leadership and development.

• Lead and help shape a team of studio operators and internal/external content creators, while cultivating and supporting a collaborative culture
• Develop and scale content operations team output based on business demand/growth, agility, and financial expediency; provide context and clarity in support of newly defined and/or evolving processes, standards, and operating models
• Manage post resources (production, editing, retouching) across all projects, inclusive of internal talent and outside vendors; maintain a bench of vendors and freelance talent to utilize as needed, dependent on project demands
• Oversee operations of three major stages and three photo studios, including supervision of crews and vendors during shoots and events at the studio
• Manage equipment & resources for the team across all operational needs inclusive of studio bookings, photo, video, tailored computers, light room equipment, product comps & studio facilities needs (liaison to Facilities/Workplace operations)
• Oversee budgets, relying on experience to review bids and negotiate rates in the best interest of Sephora
• Represent and advocate for Content Operations needs across the business; champion our newly established social operating model to increase collaboration and agility
• Define and oversee end-to-end production workflows and pipelines for motion and still assets
• Research and understand current and emerging technologies and consider how to implement, innovate, and iterate
• Demonstrate Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative

We would love to hear from you if you meet the following:

• 10+ years of experience at a senior level in the studio, post-production, or content operations role, and 5+ years leadership experience, preferably within a large-scale marketing or content org
• Ability to lead and drive post-production of highly visible brand content, inclusive of motion/video and still assets
• Ability to lead and drive large-scale studio operations inclusive of photo & video equipment as well as studio facility needs
• Strong network of post-production & studio resources, vendors, and independent contractor talent
• Experience leading, managing, and mentoring a multi-hyphenate team at a Director level
• Understanding of various content styles and business needs, including long-form and social content, OOH media, in-store branding and displays, broadcast advertising, live event production, and more
• Experience working cross-functionally with various partners, suppliers, and leaders
• Deep knowledge of post-production & studio functions from pre-pro through delivery and archive
• Technical understanding of data and media workflows, asset management systems, editing, and retouching pipelines, photo,  video & post production equipment
• Confident and calm amidst change and ambiguity in a rapid-paced marketing org and content studio
• Working knowledge of common industry software and project management tools (Microsoft Outlook, Office, Teams, Adobe Creative Cloud, Smartsheet, Monday.com, Frame.io, and others)
• Comfortable in a hybrid work environment and able to work from our Los Angeles studio two days per week
• Exceptional written and verbal communication skills #LI-SCR

The annual base salary range for this position is $156,400.00 - $174,800.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.