Manager, Technical Training, DC

Position Title:              Manager, Technical Training, DC

Departments:             Logistics

Function:                     Operations

Grade:                        180

Reports To:                 Assistant General Manager, WDC

FLSA Status:               Exempt                                    

At Sephora, our people create and drive our success. We know that delivering the best products, services, and experiences to our clients requires flawless execution. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

Your role at Sephora…

As our Manager, Technical Training, DC at the Omnichannel Distribution Center (ODC) in Avon, Indiana, you will be responsible for the planning and execution of all training programs for non-exempt operations personnel at the ODC, driving enhanced employee skills and performance in alignment with company objectives.  This includes all technical training, systems training, job-related training, as well as safety and regulatory training. You will work collaboratively with DC Operations Leaders and Industrial Engineers to identify training needs, create all applicable training curriculum and materials, track training completion, and assess training effectiveness. You will also manage and develop the ODC Training Coordinators, enhancing their skills and expertise to ensure all training programs meet safety and regulatory requirements, which contributes to a highly skilled, efficient workforce and drives operational excellence throughout the ODC. Strong communication, organizational, and analytical skills are essential for success in this role.

You will work collaboratively with Leadership to accomplish the following:

• Maintain a high level of technical proficiency in warehouse management systems (Blue Yonder), material handling equipment (MHE), and other technical equipment, and ensure training programs reflect current technologies and best practices.
• Develop and revise training manuals, curriculum, reference materials, testing/evaluation procedures, multimedia aids, and other educational resources, for technical and job-related training for operations, inventory control, inbound, and other indirect functions. Ensure training is adapted for varying levels of application (i.e. managers, coordinator, warehouse associates, etc.)
• Collaborate with Environmental Health and Safety (EHS) manager to develop, deliver, and support compliance training programs for all Sephora and temporary staff (hourly and exempt), encompassing safety protocols, OSHA, HazMat, and DOT compliance requirements.
• Conduct on-going needs analysis to determine the skills gaps at the ODC and work with the DC Leadership team to create ongoing training plans to address these skills gaps and refine standard operating procedures (SOPs) to improve efficiency.
• Develop job-related soft skill curriculum targeted for non-exempt operations roles.
• Identify and implement key metrics to assess the effectiveness of training programs and their impact on departmental performance.
• Develop the training team for the ODC, creating the Train the Trainer curriculum, and trainer selection criteria and process. Provide ongoing evaluation and recommendations for performance improvement.
• Develop Training Coordinators to enhance their skills and impact and achieve key business initiatives.
• Utilize and administer the Learning Management System (LMS) to track training progress, manage content, and generate reports.
• Develop and maintain a comprehensive training matrix to track employee training across all functions, ensuring the building maintains agility and meets cross-functional training requirements.
• Stay abreast of the latest trends and best practices in training and development, recommending and implementing innovative approaches to enhance learning effectiveness.
• Conduct regular audits of training programs and records to ensure compliance with regulatory requirements and company policies.

Knowledge, Skills and Abilities:

• Deep understanding of adult learning theories, instructional design, and various training methodologies (e.g., classroom, e-learning, on-the-job training).
• Thorough knowledge of distribution center operations, including receiving, picking, packing, shipping, and inventory management processes.
• Knowledge of Warehouse Automation systems, material handling equipment (MHE), and other technical equipment used in the distribution center
• Ability to design and develop engaging and effective training materials, including presentations, manuals, job aids, and e-learning modules.
• Excellent presentation and facilitation skills to deliver training programs to diverse audiences.
• Ability to analyze training needs, identify performance gaps, and develop effective solutions.
• Ability to build relationships and collaborate effectively with DC Operations Leaders, Engineering, HR, and other stakeholders.
• Excellent organizational and time management skills to manage multiple projects and meet deadlines.
• Ability to understand and implement technological and system improvements.
• Ability to adapt to changing business needs and priorities.
• Ability to work independently and as part of a team.
• Ability to solve problems and develop solutions.

We would love to hear from you if you have:

• 5+ years of experience in a training role within a distribution center or similar environment.
• Proven experience in developing and delivering technical training programs.
• Experience with Learning Management Systems (LMS) administration.
• A strong understanding of OSHA and other safety regulations.
• A track record of successfully managing and developing training teams.
• Ability to work across operational shifts and weekends.

Supervisory Responsibilities:

Manages non-exempt ODC Training Coordinators (approximately 2-4 direct reports).

Working Conditions:

• Moderate but varying temperature and humidity in office and warehouse environments.

The annual base salary range for this position is $100,000.00 - $110,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful. 
• Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
• Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have fun while working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
• Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.
• Diversity, Inclusion & Belonging: We pledge to create a beautiful community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging. We believe in demonstrating our values with action!

Meaningful Rewards: Sephora offers comprehensive medical, vision, and dental benefits, EAP, generous vacation and holiday time off, meaningful engagement activities, an employee discount, free beauty product gifts from brand partners, and so much more!

Sephora is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.