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Date:  Jan 18, 2023

Bangkok, TH

Head of HR & Education

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.


We are united by a common goal - to reimagine the future of beauty.


The opportunity:

Reporting directly to the General Manager, Thailand and functionally into the HR Vice-President SEA (Singapore-based), you will create and lead strategic people initiatives for Sephora Thailand. Leading a dynamic HR & Education Team, you will devise and deploy an innovative and contemporary human resources strategy and policy framework that enables the organization to meet its business objectives via a skilled and engaged workforce. You will take ownership of the development and successful deployment of best practice processes for recruiting, payroll, people development, internal communications, recognizing and rewarding teams at both retail and corporate level. You will have the ultimate responsibility for all people/HR-based activities within our Thailand business from both an operational and strategic perspective. 

Working effectively with the HR centers of excellence (COE) within the regional HR team, you will ensure the needs of your stakeholders are met and that the COEs understand your business challenges.  


You will shine here if you enjoy… 
Strategic Human Capital Management

  • Craft and deploy the appropriate human capital strategies and people programs for a high- growth market 
  • Participate in organization design and review and deploy programs and initiatives to enable growth strategies 
  • Guide and deploy change management practices to support the growth objectives of the country 

Creating a culture 

  • Leading a team, introducing industry leading initiatives and programmes to position Sephora as an employer of choice 
  • Develop and deploy employee-centricity and team engagement to drive performance and create a winning culture and an internal love mark 


Business Partnering

  • Build collaborative and trusting personal relationship with key stakeholders, anticipating business needs and implement appropriate initiatives 
  • Working with the functional heads to build organization and people capabilities, improving workforce profile to increase efficiencies for long term business growth 
  • Support and facilitate talent development 
  • Building collaborative relationships and synergies with the Regional HR teams. 

Compensation & Benefits

  • Work with the Regional Rewards team on salary and benefits benchmarking exercises and surveys to establish and maintain a competitive reward structure 
  • Develop new, as well as review and enhance existing reward policies to ensure compliance and relevance 


Performance Management

  • Manage the Annual Performance Review and Annual Salary Review & Promotion cycles. 
  • Work with Business Units to ensure timely submissions including appropriate justifications for promotion recommendations. 
  • Coach and provide guidance to Managers on managing performance issues at all levels, including performance coaching and Performance Improvement Plans, and providing support with staff exits when necessary. 


Workforce Planning

  • Analyse the local labour market and monitor and manage organisation structure, workforce headcount and manpower costs to support business objectives. 
  • Drive a robust succession planning and talent development outcomes for the country. 
  • Prepare and manage HR budget, working closely with Finance on variance and forecasting of people cost. 
  • Prepare monthly, quarterly and annual headcount report to HQ for tracking of employee turnover, absenteeism, diversity etc. 

Ethics & Compliance

  • Ensure policies and processes are in-line with local labor laws and Group policies.
  • Ensure HR activities are carried out in accordance with policies - including employee and industrial relations.
  • Ensure best practices for ethics & compliance are implemented and propagated across different locations.


HR Information Systems

  • Champion and drive the employee usage of Sephora HR systems such as leave application, performance management etc.
  • Ensure master data integrity  in HR system through regular audits of system data.


Talent Management

  • Advocate and champion best practices in talent management & succession planning with business stakeholders
  • Facilitate and drive the talent agenda through regular execution of talent reviews.
  • Provide consultancy and advisory services as a trusted partner to the business stakeholders on organizational design, transitions, interventions, development, and separations.
  • Engage business leaders, HR and Finance in the creation and tracking of short & long term manpower plans and budgets.
  • Participate & collaborate with the Talent COE during hiring of critical/strategic positions.
  • Collaborate with HR colleagues to ensure that every pillar of HR is aligned with to the business strategy including rewards, mobility, HRIS, talent, learning and compliance.


Learning & Development

  • Perform learning needs analysis through consultation with the business leaders.
  • Identify and develop learning programs to close learning gaps within the learning budget in collaboration with the Talent COE.
  • Ensure all regional HR talent and learning programs are deployed.
  • Ensure that learning investments are aligned with talent & business strategy
  • Monitor and establish KPIs for learning and ensure your business stakeholders are on track
  • Deliver presentations or employee training when necessary.



  • Work closely with the Head of Retail to align and execute on a Education strategy to ensure retail teams are trained.
  • Lead a team of brand and field trainers across Thailand and ensure that retail training objectives are executed.
  • Align and deliver training cascaded from Sephora University.
  • Monitor and establish KPIs for education.
  • Deliver presentations or employee training when necessary.

We would love to hear from you if you have...

  • A degree in Human Resources, Psychology, Business or any other relevant field & experience with a minimum of 10 years of experience in a HR role with hands-on operational experience 
  • Relevant Retail, FMCG and/or Ecommerce industry experience will be beneficial.
  • Team management experience.
  • Demonstrates initiative, innovation and drive for results with an end in mind. 
  • Strong communication skills, handles difficult situations with diplomacy and tact and uses indirect influence to build consensus and support.
  • Dedication to teamwork with all team members and stakeholders across functions. 


While at Sephora, you’ll enjoy...

  • The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.


You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.


Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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