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Date:  Jun 22, 2022

Singapore, SG

Engineering Delivery Manager

Sephora is a global leader in omni channel beauty retailing, and a division of LVMH – Moët Hennessy Louis Vuitton. At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We successfully operate more than three thousand points of sale across Americas, Europe, Middle East and Asia, and together we aim to animate the most loved beauty community in the world. 

Here in Asia, our teams run omni-channel businesses in 11 markets across the region, in addition to cross-border e-commerce to several more. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our unique customer experience. With ambitious growth plans we are always looking for talented people who aspire to build businesses and develop themselves. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to reimagine the future of beauty.


At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change. 


Being bold and different has made us a global beauty and retail leader. As Engineering Delivery Manager, your passion for excellence will fuel Sephora’s continued success. At Sephora, we have a hybrid setup of internal and external engineers delivering software products that power our digital initiatives including ecommerce. As the key point of contact, you will manage software engineering delivery by our vendors engaged on a staffing model. With your insights and expertise, you will ensure the external teams are set up for success, manage critical vendor relationships and facilitate external teams to be a productive part of the overall engineering organization. You will be a critical partner to engineering leadership, facilitating the talent and the delivery they need. Get ready to think creatively, work collaboratively, and make your mark at a leading global retailer. We are reimagining the future of beauty and omni-channel retail.

As part of the SEA Engineering team, you will frequently engage with our engineering leaders, Product UI/UX teams, broader technology leadership, vendor managers and drive seamless delivery.


You will shine here if you enjoy...

●    Managing Engineering vendors services
○    Manage engineering vendors for daily support
○    Standardize the process and procedure of engaging external resources in the region
○    Manage SLA compliance (Sourcing, replacement KPIs etc)
○    Manage the relationship with engineering and vendor teams
○    Be the primary escalation point for any issues
●    Managing vendor supplied engineering talent: Design efficient process for talent sourcing, selection and interview process, onboarding, access management and any ad hoc administrative support needed
●    Managing vendor relationship: Key point of contact to manage vendor contracts, onboarding, offboarding, knowledge transfer, knowledge transfer, transition etc.
●    Managing internal stakeholders: You will play a key role in supporting internal engineering leaders and the engineering director, play a supportive role in ensuring the external teams are a key asset to their respective teams 
●    Managing vendor budgets: Track budget, ensure transparency and reporting, partner with finance to support phasing, support leadership for future projections and building cases
●    Managing Vendor procurements if and when needed (quotation, RFP, order, contracts, payment), and assist line manager on the budget management
●    Supporting broader engineering team as a leader or as a contributor supporting change management and deployment

We would love to hear from you if…

●    You are a Team player - This role needs a high degree of collaboration across internal and external teams and your skill sets to work with varied teams will be critical
●    You are Detail-Oriented – This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful
●    You have strong Communication Skills that enable you to communicate smoothly with the team, to give clear instructions, and to provide great stakeholder service
●    You have a Bachelor's degree in computer science or related
●    You have good command of verbal and written English
●    You have experience in software delivery and are familiar with SDLC and agile ways of working
●    You have a solid technical background, are familiar with applications and infrastructure technologies used
●    You have vendor management experience
●    You have demonstrated people management skills

While at Sephora, you’ll enjoy…


  • The people. You will be surrounded by some of the most talented, supportive, and ambitious leaders and teams – people you can be proud to work with.
  • The learning. We invest heavily in training for our leaders and associates. Not just industry knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
  • The culture. As a leading beauty retailer, backed by the LVMH luxury group, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This is the future of beauty. Reimagine your future, at Sephora.


When joining Sephora, you join the fastest growing and most innovative omnichannel retailer in South East Asia. As part of LVMH, (, we provide an unparalleled combination of resources, scale, and autonomy to our employees. 


Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean start-up that broke new frontiers in ecommerce regionally. We proudly maintain an entrepreneurial and technology-focused culture, with all our capabilities built in-house – a rarity in this region. 


The data is definitive: diversity leads to better teams, better performance, and better results. Consequently, we actively seek to hire employees of all genders, backgrounds, and experiences.  We provide our employees with a unique opportunity to take on senior responsibilities, accelerate their career path, and impact the business of beauty across the world.

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