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Date:  Sep 27, 2021

Singapore, SG

Project Manager, Supply Chain Transformation

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East, and Asia. Its aim is to animate the most loved beauty community in the world.


Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omnichannel retail businesses in Singapore, Malaysia, Thailand, Australia, New Zealand, and Hong Kong; Franchise operations in India & Indonesia; and ecommerce-only business (the first in the world globally for Sephora!) in the Philippines. We have recently opened new markets in Hong Kong and New Zealand as well!


Our success is built on innovation, a unique product portfolio, market-leading digital capabilities, and our exceptional people! With ambitious growth plans, we are always looking for talented people who are passionate about building businesses and developing themselves and our customers' experience.

At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change. Data plays a big role in that. 


Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Thailand, Australia, New Zealand, Korea, India, Indonesia) with 100+ stores and boasts some global flagships such as Ion in Singapore and Pitt Street in Sydney. Its digital activities span over eight countries (retail countries mentioned above excluding India, plus Philippines).  


Sephora SEA has experienced rapid growth in the region with many recent stores and countries openings, and is working on a big Supply Chain Transformation program to sustain this growth while improving customer experience  : new demand planning tool design using AI/ML, new warehouse implementation in Malaysia, new Ecommerce Ship from store feature implementation in New Zealand, SAP migration in Korea & Thailand.     

Sephora is looking to add an experienced Transformation Lead to reinforce its capabilities and establish Sephora Supply Chain as an industry leader, and to lead the South East Asia operations. 

The Supply Chain Transformation Lead’s mission is to drive supply chain projects together with business leaders by providing structured project management methods, develop project documentation and communication. Beyond a mere coordination of tasks, the role involves providing relevant data analyses, making recommendations to support decision-making, developing process documentation and relevant monitoring tools (KPIs, scorecards) and maintaining post-mortem feedback. 
This role reports directly to the Head of Supply Chain Transformation based in Singapore.

Typical projects he / she will be managing: 
•    Strategic Projects 
-    IT: Implementation and Roll-out over the region of Sephora Asia new tools (ERP, planning) 
•    Logistics 
-    Warehousing: 3PL tenders, contract negotiation and implementation- warehouse automation. 
-    Transport: Hauliers tenders (Freight forwarders, B2B and B2C carriers) - Carrier integration 
•    Sustainability 
-    Development of Business Continuity Plans 
-    Development of a Supply Chain knowledge base (process documentation) 
-    Green logistics – Customs Certifications 


Given the rapid expansion of Sephora in the region and the dynamism of both retail and e-commerce busi-ness, we expect the SC Project Manager to be proactive in identifying and proposing new opportunities in ad-dition to the projects he will be assigned to.


You will shine here if you enjoy…

 Assessment & Preparation Phase 
•    Co assess and challenges requests, priorities and deadlines 
•    Participates to the project scope, budget, organization, team and resources, schedule 
•    Identifies dependencies and constraints, risks 


Execution & Deployment Phase 
•    Contribute to deliverables production (analyses - recommendations, project specifications, proce-dures, project Business Case, performance measurement) 
•    Coordinates workgroups, team members, third-parties, IT 
•    Prepares and coordinates UATs 
•    Follows deliveries planning and KPI’s and animate project meetings, 
•    Communicates Project status to management 


Project Performance evaluation 
•    Evaluates the project delivery, on time, in full, at cost 
•    Evaluates benefits on mid and long term use 
•    Performs project closing with post-mortem and hand over 


•    Creation and standardization of project processes and tools 


Performance objectives 
•    Provide regular update, report 
•    Anticipate & escalate issues 
•    KPI’s consistency (Time, cost, alignment with requirements) 
•    Relevance of action plans 


 We would love to hear from you if you have…

•    5 to 7 years of experience in Project Management in Supply Chain in industry or consulting 
•    Retail and Ecommerce experience a strong plus, otherwise FMCG preferred 
•    Bachelor’s degree in Project Management, Supply Chain or Engineering 
•    Strong analytic and problem-solving skills 
•    Advanced excel capabilities required. Project Management tools and SAP experience are preferred 
•    Excellent Communication Skills (Verbal, Written Email) 
•    Strong interpersonal skills for interacting within the department as well as with other departments, partners & providers 
•    Ability to work in fast paced environment 
•    Good planning and organizational skills to balance and prioritize work 
•    Hands-on and solution-oriented 
•    Fluent in English 

While at Sephora, you’ll enjoy…

•    The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with. 

•    The learning: We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills. 

•    The culture: As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad, and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This is the future of beauty. Reimagine your future, at Sephora.

When joining Sephora, you join the fastest growing and most innovative omnichannel retailer in South East Asia. As part of LVMH, (www.lvmh.com/group), we provide an unparalleled combination of resources, scale, and autonomy to our employees. 


Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean start-up that broke new frontiers in ecommerce regionally. We proudly maintain an entrepreneurial and technology-focused culture, with all our capabilities built in-house – a rarity in this region. 


The data is definitive: diversity leads to better teams, better performance, and better results. Consequently, we actively seek to hire employees of all genders, backgrounds, and experiences.  We provide our employees with a unique opportunity to take on senior responsibilities, accelerate their career path, and impact the business of beauty across the world.

Job Segment: Supply Chain Manager, Supply Chain, Project Manager, Supply, ERP, Operations, Technology

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