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Date:  Oct 26, 2021

Singapore, SG

Regional Demand Planner

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East, and Asia. Its aim is to animate the most loved beauty community in the world.


Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omnichannel retail businesses in Singapore, Malaysia, Thailand, Australia, New Zealand, and Hong Kong; Franchise operations in India & Indonesia; and ecommerce-only business (the first in the world globally for Sephora!) in the Philippines. We have recently opened new markets in Hong Kong and New Zealand as well!


Our success is built on innovation, a unique product portfolio, market-leading digital capabilities, and our exceptional people! With ambitious growth plans, we are always looking for talented people who are passionate about building businesses and developing themselves and our customers' experience.

At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change. 


Sephora SEA has experienced rapid growth in the region with many recent stores and countries openings, and is working on a big Supply Chain Transformation program to sustain this growth while improving customer experience  : new demand planning tool design using AI/ML, new warehouse implementation in Malaysia, new Ecom Ship from store feature implementation in New Zealand, SAP migration in Korea & Thailand.

Sephora SEA is looking to hire a Demand Planner to strengthen its capabilities, implement new processes and establish the Demand Planning team as a top performing team at Sephora. 


The Regional Demand Planner is responsible for leading all Demand planning activities (forecasting and ordering) of a specific portfolio of brands, maintaining the optimum balance between service levels (stock availability), cash (stock levels) and costs in our Distribution Centres. Reports to the Regional Demand & Supply Planning Manager


You will shine here if you enjoy…


1. Forecasting and Ordering:

  • Builds Sales forecasts for Singapore, Malaysia, Thailand & Korea, integrating commercial targets (financial planning, store openings), launch plans, events, animations, seasonality, trends and products lifecycle 
  • Challenges forecasts on Newness provided by Category Team
  • Converts sales forecasts into supply needs
  • Reviews KPIs and adjusts forecasting models to ensure KPIs are hit.
  • Closely works with local supply chain managers and merchandisers to ensure local knowledge is incorporated into the forecasting model.
  • Actively reviews product Database to ensure accuracy of the product assortment.


2. Coordination with Merchant team (category managers), Marketing & Finance: 

  • Actively participates to S&OP process to align all services on sales forecasts, financial plan, launch & animation plans
  • Monitors and optimizes Open-to-buy process to meet our inventory targets 
  • Actively communicates situation on slow moving products / discontinued products to the category team to determine inventory reduction plans (markdown operations, returns to vendor…) and to ensure minimal ageing stock.


3. Conducts regular reviews with key brands to share the OSA, supplier fill rate & stock situation, and brainstorm on improvement plans 


4. Defines action plans to improve processes, methods and tools, and monitor their implementation. 


5. Performance measurements

  • Forecast accuracy 
  • On-shelf availability
  • Stock levels (Days on Hand) 
  • Depreciation
  • Warehouse fill rate


We would love to hear from you if you possess…


1. Bachelor degree in Business, Operations Management or Supply Chain.

2. 3+ years of experience in Supply Chain Management, FMCG preferred

3. Fluent in English, both written and verbal. 

4. Strong analytical & problem solving skills :

  • Ability to analyse, draw conclusions, and recommend appropriate actions in response to data 
  • Business oriented, paying attention to details and result driven. 
  • Advanced Excel capabilities (VBA knowledge would be a plus)
  • SAP system experience preferred

5. Strong interpersonal & communication skills

  • Able to work across functional areas and levels of the organization 
  • Strong verbal and written communication: ability to simplify, synthesize and convince 
  • Listens well to others (empathy), client-centric (commercial mindset)

6. Attitude & mindset

  • Rigorous and organized, meeting deadlines
  • Ability to work in fast paced environment and under pressure 
  • Ownership and initiatives
  • Open to new ideas, driving continuous improvement and challenging status quo


While at Sephora, you’ll enjoy…


  • The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with. 
  • The learning: We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills. 
  • The culture: As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

When joining Sephora, you join the fastest growing and most innovative omnichannel retailer in South East Asia. As part of LVMH, (www.lvmh.com/group), we provide an unparalleled combination of resources, scale, and autonomy to our employees. 


Sephora SEA was created through the combination of the Sephora's retail business in South East Asia and Luxola, a Singaporean start-up that broke new frontiers in ecommerce regionally. We proudly maintain an entrepreneurial and technology-focused culture, with all our capabilities built in-house – a rarity in this region. 


The data is definitive: diversity leads to better teams, better performance, and better results. Consequently, we actively seek to hire employees of all genders, backgrounds, and experiences.  We provide our employees with a unique opportunity to take on senior responsibilities, accelerate their career path, and impact the business of beauty across the world.

Job Segment: Demand Planner, Supply Chain, Warehouse, ERP, Supply, Operations, Manufacturing, Technology

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