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Date:  Jan 27, 2023
Location: 

Singapore, SG

Sephora University Training Manager

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

 

We are united by a common goal - to reimagine the future of beauty.

 

The opportunity:

Sephora University SEA is looking to hire a Education Partner for Beauty to be responsible for developing beauty expertise across all Sephora worlds (Makeup, Skincare, Fragrance, Haircare) for our Retail Store Teams throughout SEA. They will lead the pathway and program development for all beauty related education including analysis, design, deployment, implementation, and evaluation.  


This role will drive education strategies to support Sephora’s unique Service Culture and DNA whilst ensuring standards are met through retail pathways, programs, and retail beauty services–supporting the achievement of sales plan plus the skills development of Sephora store teams.

 

About Sephora
Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.


The Sephora SEA Retail activity spans over 6 countries (Singapore, Malaysia, Thailand, Australia, New Zealand, India, Indonesia and Korea) with 50+ stores and boasts some global flagships as Ion in Singapore or Pitt Street in Sydney. The business unit has experienced rapid growth in the region with many more stores and countries to come. 


Today, Sephora SEA retail has more than 1300 employees across the 6 direct markets (Singapore, Malaysia, Thailand, Australia, New Zealand & Korea) including the Regional HQ in Singapore and the local HQs across markets.

 

Responsibilities: 

  • Establish Sephora’s voice as the beauty authority with beauty and category skills; through, learning pathways and program development in order to drive key retail KPI’s and category penetration.

  • Define, design and develop tiered pathways that encompasses a variety of skill levels from beginner to advance for Sephora Makeup, Skincare, Haircare & Fragrance with a supporting recognition program - certification framework for SEA markets.

  • Lead the design, development and production of beauty focused roles, pathways and programs to ensure consistency & quality of content. Proactively partner with key stakeholders in both region and country (Training, Retail & HR) as needed.

  • Develop the beauty skills of country training teams (Train The Trainers) to meet the markets training and business needs.

  • Lead the education component of retail beauty Services for Sephora University SEA.

  • Adopt a blended learning approach (Live, Digital, Social, Discovery) when designing and deploying training programs to meet the diverse needs of SEA markets.

  • Lead retail beauty trend training and development in partnership with SEA’s category and marketing teams.

  • Act as SU project lead on projects that span category/beauty, trends and/or services.

  • Collaborate with SU Education Partner – Brands and Sephora Collection to foster brand partnerships and ensure synergies with the Sephora Collection brand and beauty skills.

  • Collaborate with SU Education Partner – Business to adopt Sephora SEA omni service & selling behaviours, ensure synergy across strategies to drive coherent and consistent messaging for Retail Store teams.

  • Strategize and partner with regional Merchants & Marketing to develop beauty skills to support key trends and launches.


Key competencies

  • Minimum 8 years of experience in training in a retail selling environment.

  • Cross category beauty experience essential, certification preferred (particularly in Makeup Artistry).

  • Certification in Learning & Development would be an advantage.

  • Knowledge of adult learning pedagogies and instructional design principles.

  • Experience in social and digital learning preferred.

  • Project management an advantage.

  • Experience working with SEA countries an advantage.

  • Experience working as part of a remote team an advantage

  • Proven ability to develop and facilitate educational seminars, ensuring participant learning and mastery of content.

  • Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders.

  • Good planning, time management and organizational skills to balance and prioritize work.

  • Hands-on and solution-oriented with the ability to manage and lead others to do the same.

  • Client and commercial centric mind set.

  • Demonstrated ability to drive business KPIs through training development.

  • Ability to listen and understand the needs of the customer, translating those needs into educational focuses.

  • Ability to work collaboratively and build positive/effective partnerships.

  • Ability to interact with all levels of management in a fast paced, high growth, evolving environment.

  • Must have outstanding interpersonal and communication skills, both verbal and written.

  • Sound computer skills (Office 360).

  • Effective planning, organizational and time management skills.

  • Possesses professional appearance with the ability to uphold Sephora DNA & values.

  • Ability to travel up to 20% for business purposes.

  • Ability to work a flexible schedule to include weekends, evenings and holidays.

 

Management / Reporting Line

  • Supporting a growing Education community across the SEA countries (Australia/New Zealand, Singapore, Malaysia, Thailand, Korea)

  • Work closely with Country Training Managers as they form a larger project management team to deliver key initiatives on the training roadmap

  • Reports to the Director of Retail Education 

 

While at Sephora, you’ll enjoy...

  • The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

 

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

 

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.


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