Manager, Sephora University Digital & Social Learning

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:
 

Manager, Sephora University Digital & Social Learning

Sephora University (SU) is looking to hire an Education Partner to be responsible for Digital & Social Learning to support Sephora’s retail business. They will lead all aspects of digital and social learning across SEA, Oceania & India and develop learning programs to support Brand Education.

The mission SU Education Partner for Digital & Social Learning is to manage and optimise all SU’s learning systems and platforms relating to digital learning and brand education. Maintain strong relationships with Sephora Brand Partners to ensure brands deliver on Sephora SEA, Oceania, and India’s training needs. This person will be the key brand contact for Sephora University SEA, Oceania and India and act as the lead for all brand education initiatives.

You will shine here if you enjoy…

• Managing and optimizing SU learning systems and platforms to support the company’s strategic goals and standards. Providing technical training and support to Sephora’s internal and external communities 
• Leading all digital/social learning and brand education related projects for SU to ensure consistency and quality 
• Maintaining SU learning records, evaluating, analysing and interpreting data
• Developing and overseeing SU pathways and programs relating to brand education (including Sephora Collection) 
• Fostering brand education partnerships to achieve Sephora’s business objectives
• Identifying and developing strategies to address, both present and future training needs for SU brand education (including Sephora Collection)
• Proactively partner with external and internal communities at a global, regional, and country level to achieve strategic goals
• Engaging Sephora’s retail community through SU’s social learning initiatives. Create and collaborate with key stakeholders to plan and develop campaigns and content for SU SEA Oceania & India’s social media accounts
• Representing SU during market week as needed to share training insights with brands and develop collaborative partnerships with top brands to drive training initiatives
• Developing brand education partner learning and development skills, to meet needs of Sephora SEA, Oceania & India
• Staying abreast of country brand education requirements to bridge skills and knowledge gaps as needed
• Collaborating with SU Education Partner – Beauty to ensure brands are up to date on Sephora’s beauty category skills, services and strategize opportunities to strengthen partnerships
• Collaborating with SU Education Partner – Business to ensure brands can effectively adopt Sephora’s Client Service Model (Celebrate Beauty) as part of brand education initiatives and understand Sephora’s Management & Leadership competencies

We would love to hear from you if you are/have…

• Minimum 8 years of experience in a digital learning role ideally in a retail or multi-branded environment
• Instructional design and e-learning development experience required
• Knowledge of adult learning pedagogies and instructional design principles a must
• Experience with social media, especially social learning an advantage
• Stakeholder/relationship management experience preferred. Must have outstanding interpersonal and communication skills, both verbal and written
• Project management experience preferred. Ability to plan, manage, balance and prioritize work essential
• Entrepreneurial with the ability to work in a fast-paced environment with numerous stakeholders
• Hands-on and solution-oriented with the ability to manage and lead others to do the same
• Client and commercial centric mind set
• Experience working as part of a remote team beneficial
• Ability to work collaboratively and build positive/effective partnerships
• Demonstrated ability to drive business KPIs through learning
• The ability to listen and understand the needs of the customer, translating those needs into educational focuses
• Sound computer skills (Office 360)
• The ability to travel internationally up to 20% for business purposes

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.