Executive, Retail Operations

Organisation 

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. 

Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omni-channel retail businesses in Singapore, Thailand, Australia and Malaysia, franchise operations in India & Indonesia and we run ecommerce only businesses (the first in the world globally for Sephora!) in Philippines, Hong Kong and New Zealand. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our exceptional people! With ambitious growth plans we are always looking for talented people who are passionate about building businesses and developing themselves and our customers' experience. 

The Operations Executive will play a pivotal role in optimizing our operational efficiency and driving strategic initiatives to support company growth.  

Scope 

• Optimize internal communication between stores and Head Office to support retail efficiency  

• Assist Head of Retail or Area Manager to oversee the Retail Operations and ensure compliance with Sephora standards (merchandising guidelines, audit requirements, customer service, stock level) 

• Support  Retail Operations required reports and presentation 

• To build trust and strong relationship between store teams and HQ functions 

Responsibilities:  

Internal Communication 

• Gather, coordinate and collate information from all departments into the “Action Box”, a weekly communication tool centralizing information flows from HQ to stores in a clear and concise document 

• Ensure all departments follow the “Action Box” guidelines, information are accurate, clear and complete. 

• Send the Action Box to the stores and to the HQ all users every week on Tuesday and the Action Box reminder every Friday. 

• Follow-up the evolution pro-actively (foster anticipation, react to departments & stores feedback, send regular reminders, and constantly improve the tool…) 

Reports & Presentations 

• Providing business analysis and following up on some key stores’ performances with Head of Retail / Area Manager such as Local vs Tourist Report, Store Productivities and audit results, Involved in preparing and compiling various reports and presentations.  

• Weekly / Monthly reports 

• Monthly KPIs to update the store ID 

• Love Meter monthly report 

• Monthly Stock Adjustment Analysis 

• Monthly Exception Report Analysis 

• Quarterly store KPIs awards 

• Store Operation Meeting presentation 

• Any requested Store Business reviews 

Events & Rostering 

• Coordinate any events lunched in stores example: Sephora Events, Brands Events, Marketing Activities, and Training Activities etc with the respective departments.  

• Check the rosters sent by the stores on a monthly basis to make sure that they are align with events & activités requirement. 

Customer Service 

• Receive customers’  feedback  and support stores to change as request. 

• Follow up scope of change to make  it success. 

Suppliers Contact & COREFA Administration 

• Contact to various suppliers to find the best cost exécution.  

• Follow up with supplier to end the work and report update to Head of Retail / Area Manager 

• Open new supplier in COREFA, issue PO related to the work done, scan the documents into the COREFA system. 

Retail Projects Management 

• Lead cross-functional projects from initiation to completion ensuring timely delivery and alignment with business objectives. 

• Assist Head of Retail/ Area Manager on retail projects  

Performance Monitoring 

• Establish key performance indicators (KPIs) and develop systems for monitoring and evaluating operational performance, identifying areas for improvement 

Business Data Analytics 

• Performing data-driven analysis to derive key business insights. 

• Evaluate stores’ performance using analytical tools and translate data findings into actionable recommendations for store managers. 

• Drive operational excellence and enhance business processes through data-driven insights, automations and strategic recommendations. 

• Drive Business Optimisation and Process Improvement alongside the Retail Operations Team. 

Others 

• Any others ad hoc duties assigned 

Key competencies 

• Positive mindset 

• Hard-working 

• Cheerful 

• Highly organized 

• Able to handle multitasking 

• Good analytical skills with an eye for detail 

• Strong interpersonal communicate skills 

• Service oriented with great passion for retail industry  

• Minimum diploma / degree 

• Fluent in spoken and written English 

• Minimum 2 years retail experience (on floor and/or office) 

• Proficient in Excel and Power Point 

Reporting line & key stakeholders  

The Retail Operations Executive will report to Head of Retail